Extended Stay America Suites Fort Worth Southwest

Explore Extended Stay America Suites Fort Worth Southwest
6.4
Pleasant
From 649 reviews
Cleanliness

6.6

Room Comfort

7.0

Location

8.8

Service and Facilites

7.2

Traveler Reviews Extended Stay America Suites Fort Worth Southwest

Number of reviews per page
20
40
Top reviews
James
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Laundry facility, poor condition and very expensive. TV was small and not working properly. Bed and pillows were great – very comfortable.
Jerry
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Ended up not even staying and Expedia would not refund . Upon arrival facilty was not what was pictured in the advertisement . Homeless people all over the parking , one was so out of it on the ground he worked out of his clothes and was naked . Upon entering our room it smelled so bad of body odor , bed wobbled all over the place like it would fall , bathroom light was shorted ; going on and off and buzzing . I have a disabled wife and at that point we did not feel it was safe for her there . Went back to the desk and stated we were not staying and why and she said we would have to contact Expedia about a refund and said they would contact her to verify we did not stay . Wife contacted them and they are not issuing a refund . Stay away from this facilty !
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BARBARA
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room was suppose to have a couch and it didn’t. Bathroom needs updated sink and fixture or needs calcium removed from it. Elevator in need of remodel.Outside grounds red upkeep .
Gweyn
icon-Leisure
Leisure
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Need to clean and sanitize carpets and furniture
Pepper
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The property needs improvement. Very dirty, we cancelled our booking. Don’t book in this hotel if you still want to live. Bed bugs, molds everywhere.
Kenn
icon-with Children
with Children
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

No sofa couch like room was supposed to have and refrigerator didn’t work.
Rachel
icon-Leisure
Leisure
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Definitely needs to be sprayed for roaches. I was honestly shocked when I attempted to shower and then i saw a roach. At checkout i did inform the front desk but she didn’t seem to concerned about it
Rachel
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Amazing customer service; great value!
Ericka
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I did not stay at the facility because when I tried to check in; they told me they overbooked and they did not have any rooms left. I booked my room weeks prior to traveling with my family. Initially the front desk staff tried to tell me I was at the wrong facility and that I needed to try the Extended stay just down the street. A man was waiting in the lobby when I was trying to check in and he asked the front desk staff; you are not going to check her name and see if this is the right facility. The guy then asked for my name and he said, yeah you are booked for here but we do not have any rooms left. Bad business.
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Justin
icon-Business
Business
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Trashy property. Unclean rooms. Missing amenities
Terico
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The bed wasn't clean the tub was also filthy. Poor customer service as well.
Deborah
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The hotel is placed in a nice area and looks good on the outside. Unfortunately inside it needs a lot of work. The hallway had such a strong smell that one could probably get a contact high. On the bright side, the front desk was very accommodating and nice.
Jazmine
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Need better housekeeping.
Jaison
icon-Leisure
Leisure
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I counted more than 6 bugs in my room of different sizes, there was a broken dresser in the room, the bed tan blanket has spots on areas of the blanket like someone didn’t clean it. I wouldn’t recommend to stay.
Guy
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

My reservation was canceled I was told by the staff that they overbook.
Ana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The property needs to be updated, but it was good for a on night. Thank you.
Jazmine
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Good job
Edward
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Nothing at this hotel was as promised in the booking. we had to ask for anything including the fact there was no toilet paper paper towels or anything in the kitchen.when you advertise fully stocked kitchen it needs to at least have something in it. The sleeper sofa was neither. It was collapsed and unusable. There was a plastic bag over the smoke detector. It was as if this room was rented before they finished cleaning or stocking it.
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Jennifer
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Found a couple of roaches, beds were so hard. Bathroom had hair in the tub. Stove was dirty . But the front desk lady was awesome.
Paige
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

It is an older property with adequate furnishings. Suits my needs but a tad smelly. For the price point it is about what I expected.
Number of reviews per page
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40