Overall Ratings & Reviews Holiday Inn Express ATLANTA GALLERIA-BALLPARK AREA by IHG, an IHG Hotel

Great family hotel. Really good breakfast and large pool.

I thought the staff at the hotel left much to be desired. We did not have enough towels in our room... I waited along side 2 other families while the front desk lady went downstairs to get towels. She was gone 25 minutes and came back up on a personal call. Then the breakfast each morning was a mess. Never enough food and the worker was biting everyone's head off if they asked her for more food. It could have definitely been better prepared.

We went for the weekend. It was pretty good except for the fact the hot water don’t work. It was a little warm but still uncomfortable.

Great location for Braves games. We planned to walk, which is doable. Instead, HIE offered a shuttle to and from the game, and it worked very smoothly for us. Front desk staff was extremely friendly and helpful.

Front desk staff need an upgrade. Not pleasant or welcoming when we checked in, but thought maybe just having a long day. Called for shuttle after baseball game and was told she would tell the driver. After 20 minutes, my husband walked back and the shuttle was still parked (this is now 30 minutes after we called). Asked the driver to go get us (we had a pregnant woman in our group) and driver acted like no one ever told him. Another time, shuttle arrived with 10 people already in it (I guess from another hotel). Could only fit 2 more so we all had to wait. Finally just caught an Uber after the long wait. Breakfast area is claustrophobically small. Woman serving breakfast said “pardon me” so many times to all of us, I felt bad for her. Water pressure is wonderful but only half of us had hot showers. Pool was excellent. By far, the best part of the hotel. Room was average-clean but nothing extra. Overall, a one night stay kinda hotel. Definitely won’t be back for an extended weekend.

Had a great stay! Loved how close it was to the Battery. They could use a few more chairs at the pool.

Good all around

We were able to use the shuttle to the Braves game. But it was close enough to walk back from the game.

Stayed for 2 nights to watch some baseball. The hotel is in fantastic shape and has comfortable rooms. Breakfast was good and had a variety of offerings. The hotel has a complimentary shuttle that will take you to/from Truist Park for Braves games which helps save on parking so make sure to speak with the front desk about scheduling a trip to the ballpark. Would highly recommend this hotel and look forward to staying there again!

Enjoyed my vacation Breakfast and room was to my liking.

Near Truist Braves Stadium and walking distance to the stadium. Cumberland mall about two miles away. A QT gas across the street.

Good breakfast, decent pool, walking distance to the Battery. Would stay again.

Had some issues with the hot water for the shower, but it was convenient for the walk to Truist Park for the Braves game.

The front desk was very helpful. Also, had a shuttle to the Braves game, which was super helpful.

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The staff was very friendly and helpful - from the front desk, breakfast server to the shuttle driver. Our king bed was very comfortable although a little high for my short legs (lol). Only problem we had was getting the water cool enough in the shower - if you like hot water, they definitely have it! We were very pleased overall and would definitely stay here again.

Excellent

The property was a bit dated

I am so glad I chose this hotel. It's within walking distance to Truist Park, if you choose, or take their shuttle. The bed was so comfortable. The breakfast was good too. The highlight of my stay was the customer service. Every member of the staff we encountered was present and friendly and willing to accommodate any way they could. My favorite was Shara. She helped make a bad situation not that bad. She saved the day!!!

Very clean and excellent shuttle service to and from Braves game!