Overall Ratings & Reviews Quality Inn and Suites St Charles - West Chicago

No elevator to rooms on second floor.

Rooms are clean, staff is friendly.

One, when we checked in they placed us on the 2nd floor. We filled a cart with our luggage. As we walked to find an elevator, we could not find one. I returned to front desk and they said they did not have an elevator. 2. The my gave my son and daughter a room on the first floor. Originally I requested non smoking. Their room reeked of smoke. When they asked to change rooms. The guy at the desk said the section they were in was smoking. 3. The pool had floaties, no chemicals, and was dimly lit so you could not see how filthy it was. 4. The fitness area was filthy also. The amount we paid was not worth it!! How they got a 4 star rating is beyond me!!

They told me my booked room was a smoking room. I did not book a smoking room. They told me they would change me to a non-smoking room only if I paid an additional $110. I declined this obvious attempt to get more money out of me.

Very nice staff. Clean rooms. Excellent hotel for the price.

Easy check in and out. Bathroom fan was dirty and lotion and shampoo were almost out. AC didn’t get colder when I turned it down

Stayed one night. Everything was fine.

This hotel was just ok. When checking in, I specifically asked the lady if the breakfast was “a hot breakfast with eggs and stuff or just a basic breakfast” and she said “it’s a hot breakfast”. Well it isn’t. There’s a waffle maker and that’s about it. Everything else is toast, bagels, etc. There was no coffee except decaf. The water pressure in the shower was terrible. The entire hallway where our room was smelled like curry the whole time. The A/C was bipolar and the room didn’t cool off well most of the time, even turned down to 67°. It’s conveniently located and lots of food options close by. But I don’t know if I’d stay here again.

It is good property.

Check in was seamless and quick. Room was clean and comfortable. Breakfast was good. Very happy with my stay and would definitely go back. Staff was also VERY friendly and helpful.

Good budget hotel - friendly staff

Great location close to downtown St. Charles

Nice staff, clean rooms

It is a great location with a safe and secure environment. Our room was clean. The beds were very comfortable with plenty of pillows. Bathroom was clean and stocked with what we needed. We will stay again when staying in the area to visit family. We did not utilize the breakfast so nothing to say about that. Coffee was good. Staff were friendly and very accommodating.

S2nd time staying for business.

It as fine for business travel. Comfortable and offer breakfast.

very nice

We were given a room upon check in that was not cleaned. Once we we got a clean room our room was never cleaned again or even bed made the duration of our stay. Would not recommend

Staff is friendly and I had an early check-in and they were able to accept it.

Property was well kept and staff was pleasant and courteous.