Overall Ratings & Reviews Holiday Inn Express & Suites NORTH CONWAY by IHG, an IHG Hotel

Everyone was super nice but there was mold in the room and hair was found in the shower. On our last night we found a bug on the bed.

Close to finding north conway down town and outlet. The construction and faulty access room key.

This hotel is in need of some repairs and just general work. When we got to the lobby, there is working being done. We checked in and arrived at our room, we found out room to be one door away from what we are told is just a paint job - but it looks worse. It was dusty and terrible. Our door was open and the toilet didn’t work. I called down to get a new room and we were moved a door down - directly next to the work being done. The inside was fine - although the tub needed a replacement. The pool was gross - lots of balls of hair and needed a cleaning. The only good thing was the man in charge of the breakfast. He is delightful! Pics are of what we saw from our hallway door.

Great girls get away! Clean room, decent pool and hot tub clean!

My stay was good

Great place to spend a night or two. Hotel is under renovations and redecorating so have to forgive some wallpaper peeling and plastic hung . Overall, we were comfortable and safe . Staff are truly wonderful down to Leslie in the breakfast area . He is a champion caring for us . Will stay again .

Nice stay just very run down and dark

Nice, reasonably priced place. Stayed there one weekend while coaching some races at Attitash, and liked it enough to stay there again for races the following weekend. The front desk staff was friendly and accommodating and the guy in charge of the nice free breakfasts (with a really cool pancake making machine) was awesome!!

Only first day, but no complaints

The staff working the table when I came in was very rude and very unhelpful place is very dirty not sure if work is being done or what not but I do not recommend this hotel spend a couple more dollars and bring your family somewhere worth it 0-10 recommend

I was little taken back when I did not get new towels and there is no blow dryer in room. They did not deliver towels because they said my do not disturb was on door. I never put it out on door. It was always in my room.

My stay was bad the second day I Resquet for a room service there was only 1 staff she told me she was going to do it because I was already heading out came back nothing was done,on the website there a laundry it was not working at all the dryer was broken but my stay was not bad the cooked was a nice individual and the older staff to the front was nice

Property is a great. Even thought they are going through a pretty extensive renovation they are paying attention to not interrupt the guest experience. Nice pool and hot tub and breakfast.

Great breakfast.. nice staff

Renovations were being done. The staff was absolutely fantastic all weekend long!

The hotel was being renovated & dust was everywhere. Our room smelt musty. When i was showering, the shower wasn't completely clean. Long black hair on the walls & floor of the shower. Plus, the shower tub floor was extremely slippery & I slipped & fell out of the shower. Even the handicap bar was slippery & I couldn't hold onto it as I fell. I had to yell for help & get my wife to help me up off the bathroom floor.

I have always enjoyed my stay at this property.

I have always enjoyed my stays at this property.

Receptionist had a little attitude. Wanted king size bed vice two queens. Not nearly filled up and they had no king beds. Shower and stub needed much help.

Staff was excellent and kind. Room (which was a suite) was dirty upon entry, looked like a rush job. Tub is worn. Description of suite did not match what the space actually was. Overall we made the best of it, but would not stay here again.