Overall Ratings & Reviews Camino Real Zaashila Huatulco

The receptionists at check in were extremely helpful. My mom needed an accessible room and they made a significant effort to allow us an early and late check in/out in an accessible room. It was a bit cumbersome getting back and forth from the beach to the room. we needed a golf cart. however, they were usually very responsive. However, I do recommend having at least one or two accessible wheelchairs or chairs with hard backs available on the beach itself. It was great that they had a lifeguard on duty because the rip current was strong. it was very quiet and peaceful not many people were there and it felt very relaxing. all the amenities were very well kept and beautiful. my one main issue was the food /cost. The food was very expensive and the quality was not great. Filtered water was not easy to access and it was very expensive to buy. overall, it was a great place, and does require some advance planning if you need any extra accommodations but the staff will do their best to meet your needs.

The location was nice. Some of the staff was not very friendly. Additionally, went to the free breakfast and the waiter mentioned that water, coffee and orange juice were included. Was instead charged for the buffet fee because we ordered an OJ.

Has a great European vibe. The views were breathtaking.. and it was a quiet resort so you could actually relax.

Very quiet and clean place to stay, staff was very friendly

Worst place I’ve ever stayed, I’ve stayed in places in Mexico where there is no electricity and that was a better experience

This is not our first stay at CR. We loved it in the past. This time, we noticed that the service has deteriorated. We did not even have clean bathroom towels. They left us with the bathroom size towels as hand towels and no wash towels. We had ants in the bathroom, we had to ask to check the temperature of the refrigerator since it was not cooling and asked for fresh pillows because they smelled stale and musty. They made our bed only 3 times in the seven days we were there. We also had an incident with the bellboy who challenged us when my brother came to visit and have breakfast with us. He made a “smart” remark insinuating that we were having a three persons affair in the room. I had to talk to the front desk staff who indicated that the manager would talk to us. That never happened. That guy does not represent the care and smiles the rest of the staff had.

I really enjoyed the peacefulness of this resort, the beautiful beach (with seashells!), my oceanfront room view, the delicious daily breakfast, and the friendly staff. The age of the property is noticeable, but if you don’t mind carefully stepping over a few cracked walkways and asking for your musty pillows to be replaced, you’ll appreciate the reasonable price and lack of boisterous crowds. 🧡🌊☀️

Unfriendly staff at the restaurant

Charming hotel with outstanding staff and service. The beach and views are second to none. Food and drinks are very good, though on the pricey side. Thankfully there are other local options close by. Quiet, clean, and relaxing. Would definitely recommend this hotel.

The hotel feels a bit older than what I expected, specially the room. The common areas are really good, but didn’t look as clean as they should, like the sunbeds and the pool floors. As for the service, we didn’t get towels in our room when we arrived and when they cleaned it the next day they forgot the towels again. We had a few extras in our hotel.com reservation that we never got, such as a bottle of wine and a surprise amenity.

Didn’t want to leave! Best resort I’ve been to in a long time. The views are stunning. The beach is private and very clean and well kept. The entire property shows attention to detail. The gym was excellent. I would have liked mats at the gym but it is very well equipped I was looking for a relaxing holiday and that is exactly what I got. The ONLY negative was you have to call room service to get ice and almost every time requested ice I had to call more than once. I always felt safe at the beach with the lifeguard on everyday. Well done Camino Real Zaashila!

The property is fine, my bad experience was with the amenities, no clean towels, no coffee, didn't change the sheets, water leak in the shower tub and the cap of the shower tube was broken.

We have been here in the past but it has been a few years. In the past, the staff was extremely nice,and so was the management this time. The girls at the reception desk were rude. They would roll their eyes. The food was not that good, but very expensive. Even the manager was rude when we tried to complain. We'll never go back there again. It also has become run down cracks everywhere, it's not like it used to be veey disappointed.

Pros:Excellent Pool. Cons: Food fair and expensive. No Happy Hour. Had 2 days without warm/hot water, finally fixed.

Hotel is great!

Property beautiful, great pool, and private beach service excellent. Breakfast buffet worth the price. The disapointment was the room inside did not reflect property, it was dated (old curtains), noisy AC with must/humid smell, TV with choppy casting, even hotels promo channel pixeled (I would not expect this from a Camino Real hotel) I would go back for what property offers, that superceeds the room, but room underwhelming

Nice stay. Bed was comfortable. Staff was friendly. Pool was awesome. Close to good local restaurants. Would recommend.

I like the hotel is clean, the pool was great, and we have the beach. the staff was very helpful all the time, this is the second time that we went there.

Always great to come back to Huatulco and specially to the Zaashila, like our home in the beach, everybody at work there make our stay fantastic, I really would like to thank everyone by name, but instead I will thank you all for your efforts to make this and every year we have gone back a great one!

Is not All inclusive that is why we selected this hotel, food and bbq arr awesome