Overall Ratings & Reviews Extended Stay America Suites Seattle Bellevue Factoria

Staff were so sweet and helpful. Room was clean and livable but nothing fancy. Overall good experience.

The staff was trying to be very helpful. But I requested 2 queen beds they had that, but it was upstairs. I asked if they had anything ground level, they tried there hardest to fine it was a no go. I said I would take the king with hide abed if it was ground level again, they tried there hardest with no lucky. So, I excepted the second level room, but it turned out to be the king with hide abed. I slept on the hide abed. I would have been better off on the floor. Two days later and I still have back pain & feel bruised today. There was no coffee machine, no hide a bed sheets, no trash can, I had to call for all of those items. It was miserable. If I was going to be 2 level, I needed my 2 queen beds. I was trying for ground level because I was traveling with my parents (87 years old ) with heart disease and leg issues. my dad had to take nitro to make it up 2 level, thankfully it worked for him. I did not know how to cancel my room to find a better solution which your staff had found for me at another of your hotels. I could not pay twice for one night. I would appreciate how to contact you to cancel if need be, all your staff could say was call you there are no numbers to call. You hide a bed is old and needs replaced it was like sleeping on gravel, no one space with out bumps.

Everyone is so kind and so accommodating

Everyone is so nice and so accommodating!!!

My stay was comfortable and good, however you do need a car if you are staying at this hotel.

It was a pleasant stay an love the. Cleanliness of my room price was a little high would’ve been better if it had a better breakfast, but can’t complain, I got to eat and it was quite nice

The room was in awful condition, drapes almost falling off, holes in the furniture. No ice to had anywhere I was left with 1 cup. Worst was getting into bed and after an hour I stared itching, from the bleach that hadn’t been rinsed off or used to much to wash the linens I had to sleep in my sweats to keep the itching from keeping me awake most of the night. I filed a complaint and the desk person agreed and apologized. No way to operate an hotel and charge what you do for a room. I checked out that morning to find a clean place to stay.

Very basic hotel in bad need of updating. Our room had a distinct odor which I can only attribute to guests being allowed to cook. There was some mildew smell near the tub as well. Beds were “ok” but mine squeaked. Pillows were flat. The blackout curtains could not fully block the bright LED lights outside - glad we had sleep masks. Definitely needs some upgrades and maintenance. We also got the vibe that shenanigans take place on property. A couple of times cars were parked in the driving lane (not parking stall), lights off, and people were in the car. Hmm…

Good quality and low price!!!

I’ve stayed in motels that were so dingy and outdated yet double the price of this stay. This place was clean, garbage bins were close by and always being emptied. Laundry room was updated and you could pay with card. The rooms had plenty of space for a comfortable long stay.

Clean room.

Needs upgrade somethin fierce. Very outdated.

NICE STAFF clen and quiet ; but breakfast was granola bars and muffins ; they call it a 'grab brekfast' butits really snack; they dint =even have milk for te coffee...

It was a comfortable stay at a good price. Staff was friendly and it is a convenient location

I like the place and environment surrounded the neighborhood

I am not sure there is an elevator available. If it does, I would recommend without withhold

This is a very minimalistic property. Had a small kitchenette and absolutely no cups, utensils, plates or any way to heat water. You go to the lobby to get coffee, but there are no chairs. Back to the room to drink it. They call it “grab and go” and they’re not kidding. It should be called sleep and get out.

Good

Good location, friendly staff, clean but the stove main burner didn’t work.

They shouldn’t advertise that they have breakfast