Homewood Suites by Hilton Rochester/Henrietta

Explore Homewood Suites by Hilton Rochester/Henrietta
8.2
Very Good
From 784 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

9.2

Service and Facilites

8.8

Traveler Reviews Homewood Suites by Hilton Rochester/Henrietta

Number of reviews per page
20
40
Top reviews
Christopher
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Didn't eat there
Allison
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Old dirty carpeting in hallways, dingy lighting, part of ceiling was breaking down in the room, pillows so flat you would need 6 to combine into one decently supportive one, bathtubs not clean, old and run down. Only redeeming factor was the breakfast area looked nice. Will NOT be staying here again.
Lyudmila
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was very good!
Mikayla
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was extremely kind and accommodating, but rooms weren’t exceptionally clean.. my suite had a few creepy crawlies hanging around on the walls.
Shy Lynn
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Terrible
Kaleigh
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Clean room, we did not get breakfast
Crystal
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Door frame off and a 1 inch gap at top of entry door. Trash in kitchen can. However bed and bathroom were clean.
kirsty
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Breakfast was very good, there was enough choice and variety however lack of low calorie options for example the yoghurt and more fruit options however it was free and it was hot. There was plenty ans the service was very very good.
Heather
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

fairly clean but a bit worn furniture
Daniel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The breakfast selections were great! The staff were friendly and helpful. Great facilities!!
Laura
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Over all fine, wasn’t in the room much. Did find it not as clean as expected
Vicki
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Exceptional stay. Convenient. Clean. Staff were wonderful. Will stay here again!
Derek
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I really appreciated the clean, well-furnished room, and the breakfast was a great start to the day.
Jeffery
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The breakfast was very good with lots of options, eggs, waffles, pastries, overnight oats juice and milk The room was very nice Would definitely stay here again
Joseph
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Just a bad experience with check in. The room was fine but we arrived for check in and they had a computer glitch. Lady at front desk was doing everything she could including calling managers at home to get help to no avail. The facility was good except for the check in due to the system issue. There were other issues during check in that just made things worse.
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Gina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great front desk staff
Yarixa
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good very good
Laura
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Check-in was at 3pm. We arrived at 3:45. And our room was not ready for another 45 minutes, very disappointing after a long drive. All the dishes were in the dishwasher we had to put them away.
Dina
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

No one was at the front desk when we got here and even after calling the hotel it took several minutes to get someone to the front desk. Our service person was slow and not very attentive. When we asked if we could have a room close to our friends she replied our room wasn’t scheduled yet. We ended up on a different floor as far from the elevator as was possible. Our bed looked as though someone had been laying on it before we got there.
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Rae Anne
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

pets are welcome
Number of reviews per page
20
40

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