Overall Ratings & Reviews Britannia Basingstoke Country Hotel & Spa

Only 1 pillow Bed was very uncomfortable Worst nights sleep staying at this hotel Won’t be staying again

Paid for an upgrade as no level floor rooms .complained about food. No manager available .poor policies which need to be addressed Disappointed

The overall cleanliness wasnt very good we wnt half board food was awful , bar closed early while guest were still drinking , was looking forward to the spa which we found but was green and covered very disappointed as booked it for my friends birthday

We had to downgrade as the room as booked wasn’t dog friendly, but the lock on the door of the room we moved to didnt work, so we had to move to another which was at best, a bit pokey. As we downgraded, the chap on reception gave us complimentary meal tickets, but I had to go out early and the hotel didn’t do any bar food and the restaurant didn’t start serving until 6 pm so I had to leave without eating. The room was very hot and the fan very noisy so sleeping was not comfortable and when my wife asked for a sheet to sleep under rather than the duvet, it was like we were asking for building work to be undertaken. We found the grounds lacking a bit of tlc too. The buffet breakfast wasn't that wonderful with the sausages overcooked, the egg yolks had gone hard under the warmer etc. The rest of it was ok, my wife enjoyed to fruit. The other thing was that most hotels these days have USB sockets in the plug sockets, but not this place, so whilst we had cables, I didn’t bring adapters. Overall we found the staff to be very friendly and helpful but there didn’t seem to be very many of them. Would we stay here again? Probably not to be honest.

Nice hotel right on main road so easy to get to. Had a wedding reception but heard no noise at all

Magnificent forest

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Overall ok

Poor on arrival. No real help offered for early check in or to leave bags until I could check in. TW.

Very good hotel, well connected to Basingstoke town by bus

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Absolutely lovely stay the receptionist was so help full changed our room as my mum cant do stairs he was so helpful and polite and friendly. All staff were very friendly.

Room was clean. Food not great, limited choice and some items very greasy

Not sure i would stay again. Although probably my fault i had no windows in room, hence it was really hot. There was a awful green light on all night, It was like daylight. The bed was not overly comfy but didn't really matter as couldn't sleep due to bright green light. Visited Gym and most things seemed to have out of order signs on them, good job I didn't go to use it

Had a great time. Really friendly and helpful staff. Decent gym and pool. Good room for the price. Would recommend if looking for a budget for break.

Place seemed nice enough although it's got bad ratings. I suppose people book through hotels, see the pool and fitness centre but when you turn up and you have to pay £4, that just stinks. That time it down to a 3 star rating but the amazing food I had in the restaurant took it back up to 4 stars. Just put the price up a couple of quid and give everyone access for Freeman's

Excellent value great amenities!

Everything was very good Staff room and restaurant ample parking good location and inexpensive

Basic but clean

The shower didn’t work, the bed was terrible. Staff are nice though!