Overall Ratings & Reviews InterContinental Real Guatemala by IHG

Very nice property, staff super professional, excellent location, excellent breakfast. Thank you so much everybody, thank you so much the lady Azul who works in the ice cream shop, very nice professional

Very nice

Lack of restaurant availability

This hotel is in the middle of it all. You have a lot of restaurant options around. It is not an ultra clean hotel, or ultra modern, but it does the work.

The hotel is very nice, the staff is very helpful and close to the airport

It's a nice hotel, very close to the airport. Has a small sauna and swimming pool and hot tub which were great. Also has many restaurants, so you can stay inside the hotel if you don't want to go out.

Very nice and clean. Everyone i came in contact with was very attentive

This place has great customer service I LOVED IT

Second stay here in 3 months. The service and food (3 restaurants I think) are superb. The pool was fun for the kids and has one of the restaurants with the super. Food. It’s an old luxury hotel (with the telephone by the toilet that nobody uses anymore!) and as such, I think the bowels are a little old and needing of updating. The last stay, our tub drain would not hold water. This stay, the tub would not drain without propping it open with the non slip material that peeled off the bottom of the tub. And for both stays there was no relation of the set temperature on the thermostat to the actual room temperature. This time it was 17C when set to 32C! Luckily the beds had wonderful comforters that kept us warm and well rested. We did get an Expedia price so maybe we just got the worst room in the house!! Anyway, we would stay here again for the wonderful food and service

By far the best hotel we’ve stayed at in the city of Guatemala. We’ve stayed in 4 different ones nearby and this has exceeded our expectation. The other hotels are nice but the bed was always hard and that’s a big deal breaker. We’d leave hurting from our backs and hips after staying in those hotels. This hotel is beautiful, clean and great service. We had their buffet breakfast which was superb.

Beautiful property, safe location, super convenient to the airport, the room was spacious with very comfortable beds. The weekend brunch was amazing and definitely worth the price. I will definitely return to this hotel the next time we’re in Guatemala!

Room was not ready until almost 4PM (checkin 3PM). We were able to swim at the pool and eat at the poolside restaurant/bar, so not all that bad. However, 3PM is late enough for a checkin without it being delayed to later. The hotel is a nice luxury hotel with several dining options and impeccable service. Our bath tub continually drained during my kids’ bath, making their baths not so enjoyable. The pool/hot tub are nice. There is a “market” off the lobby for breakfast and other quick food. We only stayed overnight en route to elsewhere, but it served our purposes and we are staying another night on the way back. Hopefully the next room has a better tub.

The Intercontinental in Guatemala City is clean, vibrant and offers great service, nice smell in the hallways. It always looks up to date, and it’s not as huge as the Westin next door. Love to stay at the Inter when I come for business.

It was wonderful

It is a 4 star property at best. Looks a little tired

It was beautiful!

Serice and food is excellent. Room is horrible: 1. Subpar room amenities 2. No heat front desk claims the room never have heat eventhough heat icon indicated on thermostat. Room was freezing at night 3. Sink cogs 4. The water temperature in the shower is either too hot or too cold Very uncomfortable room

Great beds , very clean , great atmosphere! Can’t ask for more

Staff & service was excellent!

The property was clean and has everything I needed for my short work trip. Some of the amenities - like the shower and room carpet were a little dated but overall it was great.