Overall Ratings & Reviews The Park Kolkata

When asked for a head bed they have a plank. Finally had to sleep on the floor. . Also the condition of the rooms are bad

The worst experience I had staying at this hotel they didn’t even gave me a bottle of water after been waiting for one hour .will ever never recommend

The front desk reception was poor/unhelpful when I checked in. That said, checkout was a breeze and a pleasant experience, staff was very helpful. Did not like the bathroom - the shower area. And on one of the days, music from the club below was too loud and filtered up to the hotel room and was quite disruptive (this was on Holi I believe)

Doesn't have a five star ambience. Grandeur was missing.

the location and staff behaviour were highlights but room was stinking like old property and the Furniture and amenities surely need some changes .

It was just a horrible and worse experience of our lives ever.. When it comes to staying in a five star hotel. The staff had no clue what they were doing. We checked in , got our keys and when we went up to our room.. we swiped the card , door opens and we see a half naked man in the bed jerking himself off !!! We rushed out of the door .. went downstairs to the reception and they were not even sorry... just handed us another key and said it was just a system error. 2nd : we couldn’t sleep all night because they have night club in the same Bldg and it was too loud. 3rd: the bedsheet , pillows everything looked as if never changed, and stinky. Also, we prepaid for two nights but after thai experience we left the first night and decided not to stay the other night.. and we never got our money refunded. I had no energy to argue with the most unprofessional, untrained staff so we decided to let it go. One word : pathetic!

Check in requires more than 40 minutes, the in room dining service is pathetic although quality of food is good. It’s a pure business hotel would not recommend any one going out for leisure or couples trip. Mini bar charges are arrogant, can’t even enjoy dinner at their restaurant as they are most of the times booked for marriages or parties

House keeping and room service calls took a lot of time to arrive . Breakfast inclusion or not was forever confused . Looked like a dis connected system

Good location, breakfast and food in general. Run of the mill hotel and poor service! Bathroom was leaky and had water accumulation on floor from leaky faucet! Hidden charges for water bottles!

Had a bit of a troublesome start, however things got a lot better including complimentary wine and snacks as apology and free drop to the airport. Room service and check in are bit slow though. Love the location and tasty breakfast buffet.

This hotel serves no good

Old property. Towels were not cleaned. The floors are not cleaned. It looked like a run down Las Vegas Hotel.

Front desk - reception staff very cordial & hardworking I absoy salute them for their commitment Towards their job & responsibility. They have been squeezed

Noisy area staff is not prompt. Need improvements in staff services and alertness

To me it was good. Location was good, food was good and I really enjoy the night atmosphere.

Choice of restaurants is top-notch. Staff was very friendly and professional. Location is great - lot of shopping, entertainment close to the hotel.

Amenities and restaurants especially thai food entertainment amazing the gym spa and pool

It was wonderful.

Very centrally located, close to great restaurants, interesting book shops, and Museum. A pleasant way to spend time after a business meeting.

First of all, I would like to thank Sansmit, the Assistant Lobby Manager. I was very upset at the way I was handled by the young ladies during checkin and their inability and/or unwillingness to resolve the problems I faced on the first night. However, when I brought the issues to the knowledge of Sansmit, he acted on it right away and took care of me extremely well. I can not but thank this gentleman for his help. He is the kind of staff that Park should have. At the end of the day, I am very satisfied and enjoyed my stay at Park thanks to Sansmit. However, I would suggest that Park employs staff that take care of the guests unlike the one’s who proved their ineffiency at taking care of me on my first evening there. I will stay there again if the Park management makes sure that they have the proper staff, whose duty is to take ultimate care of it’s guests. If you run into problems there, please bringit to the management’s notice. They will take care of you. That is what I experienced and commend the manager for taking quick action to satisfy the guest.