The hotel was currently undergoing renovation to its lobby. I checked both hotels.com and the hotels website. There was no mention of renovation. The service was good, but not great. Had a lot of trouble getting a hotel room statement. They also charge $73 for a resort fee.

Not the resort luxury level we anticipated. More fitting to cruise ship motel 6 resort style. We booked a suite and the view was literally eye level to the guests getting in and out of the pool so we couldn't sit outside and enjoy the view until after the pool was closed unless we wanted to invite them into our convo. We thought that being on the second floor this would be an issue and then tried to request to be moved but the only room available on the 4th floor could not be released to us since apparently it was not in the 1 bedroom suite level category. Also note they are under renovations so walking in and out of the hotel is a bit tricky and at night they padlock (yes old school style) the gate from the Mallory Square side so you end up walking into the alley and via the parking garage to access your room. This is important if you book dinner on the island at Latitudes. Also, watch the concierge services, the pricing they quote you is not the all in rates, but you don't find that out till they charge your credit card. Transparency is not a thing, we saw our card charged for an extra $600 and ended up requesting a cancellation to which we were also told would be very difficult for them to process - till I told them I could just call Amex and reverse it and wowzers all of a sudden we had the refund. I don't know about you but for us this is not going to be a repeat visit to this property.

Property was under construction and they did not notify us…

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The pool should be closed by the Florida Department of Health. For the cost of this place it was unacceptable. That and the 24 hour pool music speaker bolted to my balcony is what led to this honest review.

Very friendly and helpful staff.

Ocean Key was absolutely perfect for our first visit to Key West! The room was spacious and clean and we enjoyed being able to walk to everything. Couldn't ask for more really.

Th best ever!

The staff was absolutely wonderful, we will definitely be returning and staying here agian.

The pool was smaller than it looked online but turned out to be the perfect size. It wasn’t crowded. Very nice poolside bar. Hotel is very centrally located.

Amazing location, room, and staff! Will definitely stay again!

Perfect location, 0 Duval St! Tucked right on the gulf! Clean! Staff top notch! Rooms large, well maintained, huge bathrooms with great lighting and awesome back lit vanity mirror. Pool and pool service was top-notch as well as fantastic cocktails.

loved the ease of location to mallory square, staff was fantastic

This property is in a great location right on the water and close to the restaurants and bars. Friendly staff and nice rooms. We would definitely stay here again.

Top class stay if visiting Key west!!

Nice location!

Best

Great stay. Everyone at the resort was lovely. Perfect retreat for key west!

Great hotel. Extremely friendly staff. The location is top notch.

Room was very spacious! Staff was very attentive and polite. We'll be back