Overall Ratings & Reviews DoubleTree by Hilton Bath

Excellent we will return

Location was brilliant for exploring Bath. Staff were friendly and efficient. The only thing to consider is the parking. It was misleading on the website and we felt the parking was free with the hotel. This should be made clearer for people booking.

Pleasant stay

I turned up having had confirmation and was told that they didn’t have a room. Had to go to a different hotel which they organised across town. Was told someone would be in touch with me - no contact. Disgraceful.

Really nice hotel, very clean. Good location. Only minus was the air conditioning in the entrance/bar which was set too low. We were cold.

Good base

Staff was amazing room was large and comfy and well appointed!

Nice hotel that is close to the main attractions of the Bath city center whilst just far enough away from the night life to be quiet. The hotel is adjacent to a large parking garage and right next to a bus stop. The room was the largest we've had this trip, which is nice.

Lovely hotel with modern facilities

The reception desk staff was brilliant. He really was on the ball and assisted us with respect and dignity.

Awful hotel and stay. Lifts didn’t work. Staff lazy and not interested to help out. I suggest you don’t stay here

Visiting Bath for a rugby match meant the hotel was in a great location. Easy walking distance to the Rex. Easy walking distance to all the bars shops and restaurants. Lovely welcome from staff in reception, friendly bar staff - delicious food and food menu in the evening although some choices were not available at 8pm on a Saturday night despite there being only 3 tables filled. Great breakfast buffet. Only complaint for the weekend was reporting the toilet flush/ cistern not working properly in the room on the Saturday and nothing was done about it during our stay.

Overpriced for nothing. Breakfast not included in price Car park not included in price and difficult to navigate as signs no clear. Beds felt cheap not comfortable Bathroom sink dirt round edges and soap tray rusted

Very good comfortable room breakfast very poor

Pros: Good location. Staff were friendly. Good breakfast. Clean room. Cons: Poor pushchair access - no zebra crossing or dropped curb to access the entrance of the hotel. Shower was TERRIBLE! Water was not hot, just warm at best. NO water pressure whatsoever! It was a slow flow at first, after about 20 seconds it came to a drip, like a leaky tap. No slippers or bathrobes. TV kept losing signal. No free car park. Overall would not recommend, unless you don't need to use shower.

The hotel is in a good location and that is about all that is good about it. The room was small, as in tiny! It wasn't clean and the shower tray had some sort of burn marks on it, we also had issues with the toilet. The bed was a small double and not comfortable, massive shame. All reported to reception and they said sorry, but this is not acceptable for a hotel that is £100 per night. The drinks in the bar are extortionate at £13 for a lemonade and a beer, lesson learned to ask the cost first. Breakfast was buffet style, not very hot and the pastries were stale. I just wish places could do a nice buffet for a change. The manager has the cheek to decline a refund, because apparently everything was fine can go to hell with their lies. The car park was £18 per night, owned by another company I know, but should be so much cheaper. It's also not convenient to get in and out of with luggage. Never again.

excellent

We went to be in close proximity of the first dates restaurant as we were background diners. We travelled 3 1/2 hours from Cheshire to celebrate my wife's 50th birthday. The hotel staff looked after us so well. Thank you all for making our trip so enjoyable and memorable.

Room was great, staff were lovely and helpful, food (especially breakfast) was excellent, will definitely revisit

Checking in was the highlight as room was ready. The reason the room may have been ready as aircon wasn't working so cold during the day and hot at night.it was a known about issue and never resolved fully though i was given a fan and offered a blow heater! First breakfast we were treated like children who might sit on a table for four although there was only 2 of us. Passed on cleaning for 2 nights but asked for water but that was unavailable so went to Waitrose next door. When i did want new towels and cleaning yet again nothing happened between 9am and our return at 4pm so had to ask reception for towels. They came and offered a clean at 5.30pm on our last night.. Having stayed at Doubletree in Nottingham i thought it would be 600 well spent... no.. room was tiny for a king bed as well.. wouldn't bother.