I stay here all the time, service wasn’t up to par. Usually 5star plus for everything. It was a little off this stay. I’ve always brought my 5lb yorkie and loved that this hotel is dog friendly… it’s changed its policy to only service dogs. I think a better solution would be not dogs over 15-20lbs. I visit a few times a year with my daughter and stay minimum 3 nights. I hope you consider adjusting your dog policy. I also hope staff and service were just having and off few days and will return to it’s usual top rating. If management is interested in knowing service issues, you may reach out.