friendly services

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地理位置好，大堂改建后nice，伊经理友好，帮助搬行李，介绍广场上地铁出行，杭州游在世贸，我们留下美好回忆。

guests smoke at non-smoking floor, poor service at check-in.

The hotel staff are very friendly and food was nice. The location is perfect, we walked to West Lake. The surroundings are very convenient. Good experience.

Staff were incredibly helpful and spoke English which is really refreshing in China.

A lovely hotel with a great pool and nice food. Clean rooms and friendly staff. A perfect getaway.

Nice, clean, good location. Booked non-smoking room but the prepared non-smoking room is full of the smoking smell. Got room changed immediately and seems an upgraded room which is a bitter bigger.

My stay was great. No complaints. Staff was helpful. Starbucks in the hotel, which was lovely. Great location for getting to West Lake and other areas. The Spa downstairs was incredibly overpriced. Fancy hotel or not, the prices reflected that of a 5-star hotel in the States. I opted out. Hotel might could give a better guest discount to offset the inflated prices, and I bet more guests would use the service.

Excellent! Constructions on the other side of the road so that rooms with hill view will have noise all night and day.

Great hotel. European conceirge was a great help!

Good hotel near the enchanting West Lake and a few good hiking locations. Service was generally good and the only suggestion I have for the hotel is to provide some good tea in the rooms. The restaurant's breakfast was good too.

Clean business hotel with an excellent swimming pool . I did not use the Gym but it looked good . The hotel exterior is dated but the interiors are good . Good business hotel . Walkable distance to the West Lake

Nice enough room, maybe in need of a little renovation. Close to the West Lake. Roof top bar was brilliant!

Very nice hotel but starting to show age. ladders in pool need to be replaced, bathrooms are very small, breakfast does not include salmon and waiters are not attentive, had to get my own coffee and refills. Moderate price is reflected in value, next door to newer, more expensive Dragon hotel.

They tried giving me a smaller room than I payed for, had to come back down to the lobby and sort it out, didn't take much time but was frustrating nonetheless.

Hotel is more than 20 years old. Still a great 5 stars classic hotel. Spacious lobby hall with a few restaurants to dine in. Good for business meetings at the tea house or conference however the minus point is the room is too classic design and not the modern type which you may be looking for. About 27km from the airport. Clubbing and sightseeing tourist spots to the west lake is about 10 mins car ride depend on the traffic condition.

This hotel is in a great area with many things to see within walking distance. Breakfast buffet was good. My only complaint with the entire place is that my room wouldnt' cool off enough for my comfort on the 75* days.

This hotel was excellent in every respect and a bargain compared to what the same price would buy in Beijing or Shanghai. Very convenient location.

Relatively new hotel, good facilities, good restaurants.