Overall Ratings & Reviews Marival Emotions Resort All-Inclusive Future Mercure

First of all we had an amazing time. Four days and three nights was too short. The staff was very friendly and the food I had to say was pretty good for being inclusive. My bed was great with comfortable pillows. When we arrived in our room we had some welcoming goodies. The pizza was amazing… they had amazing shows and fiesta mexicana was great. We loved it.

The resort is suitable for kids. It’s family friendly and kid friendly.

Everything was amazing

Overall a great place to stay. Very family oriented. The only thing I would say if that there ne

We had an overall great experience. This resort is very family friendly and my kids enjoyed the pool area as much as accessing the beach with much ease. Staff and service was good for the most part with the exception of 1-2 staff who looked annoyed when ordering beverages.

We had the best time with our family at Marival. Our 9 and 6 year old thought it was a really fun place to visit. The multiple pools were great and the convenience of the beach being right there was perfect. Lots of great food options for the whole family and there was always something to do or see. Overall we really enjoyed our time at this resort and if you have kids it’s a great place to visit.

Food was okay. Sometimes it feels overcrowded.

Property is nice! Employees should be nicer, and have more people for carts because they take a long time to pick you up.

I love that they had so many shows, a ton of food options, so many kids activities. We will be coming back. The staff service was amazing! Fine dining, beach massages, a store in the beach to buy souvenirs. We really are amazed with everything. Quick taxi services. Live music in the evenings. Multiple bar area with long hours for drinks for all the family

Our third or fourth time at Marival Emotions and it still has its charm. Extremely family friendly. Food is tasty and staff is amazing. Charly the gentlemen in charge of entertainment is extremely welcoming. Also, it’s not too far from the air port. Only complaint is that the AC in the buffet area wasn’t working but they had many fans which helped. We will definitely be back.

Was there 3 nights. Was put in the 19th floor, then a few hours later both elevators to the building stopped working, while having to deal with a stroller. Some staff seem like they hate working there, no greeting, no drink or food offers. Pool bar closes before 7pm. Needs a major overhaul.

Low quality drinks and food. Is an old property so expect thinks not working in your room.

Food was really good. Restaurant food was really amazing. Family resort. Staff is very friendly and helpful. Staff is Amazing!!Many activities for family. We will definitely be returning.

I’d definitely recommend this place to friends and family, but I’d also mention the pros and cons we had during our stay. One downside was that when we arrived, we didn’t know that the main pool was under construction. A lot of people we talked to were also unaware. The Michael Jackson show wasn’t really kid-friendly, even though they kept telling us it was family-oriented. The daily activities were all over the place and hard to keep up with because we weren’t told where they were. On the bright side, the beach and multiple pool access were awesome! The pool interior structure was perfect for lounging and was kid-friendly. The staff was also great after we tipped them. If you are looking for a safe place and kid friendly area! It’s perfect!

I have been going to this resort for decades, but you can see the attentiveness and service are going down. Step it up!

The overall ambiance was great. The wait staff and bartenders were outstanding! The hotel service was a little lacking. I called a couple of times for items and they would take a long time to deliver. On several days, our rooms weren’t cleaned until late afternoon. As I was sitting in the lobby throughout my stay, I noticed new guests were greeted very differently than us. We weren’t given full explanation about restaurants, events, and other resort procedures. We were just given our cards and bracelets and told we had to return them at the end of our stay. I would’ve also liked more breakfast options.

Kids club and the program for kids are great. Shows are good every nights. We definitely go back next time.

Friendly staff and beautiful environment

The bartenders were the best part of our stay, specifically Dalia and yovany

Personal was exceptional