Overall Ratings & Reviews Hotel Atlantic Palace

Location was in busy traffic area so noise took getting use to. Bed could have been more comfortable, specifically the plastic liner underneath was not breathable.

Well maintained facilities. Great breakfast. Friendly staffs

Great location for walking everywhere, very comfortable, great staff and a peaceful lounge area to wait in. Ideal for our short break.

Great service at a decent price. Attentive and friendly staff. Elegantly and classically decorated hotel lobby. Great location nearby many dining options as well as shops. Few minutes away from train station. Would recommend for families!

Great staff

Great location and nice people

Centrally located

very clean. very convenient location.

I am usually not a person to take additional effort to give review of the hotel but Hotel Atlantic really annoyed me. The location of the property is really good but the property and the staff are really cold and rude. It was nearly 30 degrees temperature and the AC in the room were not working. When we first entered, we thought it will take some time however full night we were sweating. when we complained about it next morning that time the staff said that the control of the AC is from downstairs and he will make it work. There was no difference. Again in the evening we went to the reception, but the lady staff just gave us a cold look. In the elevator we met other customer and asked them whether their AC is working and they said its not however they requested for a fan. Finally there was some cleaning staff on the floor whom we requested for a fan and he got us a small table fan which hardly made much difference unless you are standing in front of that fan. Moreover the hotel gives only one card key so if you are stepping out with the key and come back to the hotel after few hours, your room will be a furnace as everything will be switched off. We requested for another key for which the staff said that they don't have any more keys to give. Also the photo of the room on expedia is not what we got. It is a shame that they are charging almost £100 a night with no AC and poor customer service. Basic temperature to sleep comfortably should be main aim of hotels.

Very friendly and accommodating staff. the refreshing cold water and bread snacks available in the lobby is much appreciated specially during the scourging heat in August. The hotel is very convenient to all the tourist spots, shopping areas, bus station for day tours and of course the SMN train station. Thank you

Properties location was good, and the room was clean What we didn't like was the fact the air conditioner was locked at a certain temperature and the room had ZERO circulation making the room very warm and uncomfortable

Room pictures showed online while booking was totally different at actual. Room allotted to us was too small that had only bed and one chair. In the end I paid $490 CAD extra too upgrade my room. They should post actual pictures of the room and property online. Paying $700 per night for that kind of property is too much. On guest note it was written water in fridge is complementary but staff said nothing is complementary I was asked to pay 2 euro per small bottle for 300 ml .

The Hotel Atlantic is perfectly located close to the railway station and the principal tourist destinations in Florence. The staff are friendly and extremely helpful The roof top bar offers excellent views and cocktails. However,  our Classic room would have benefited from a refurbishment. The shower in particular and some kind of rail is needed to provide support when descending the two steep steps from the bathroom to the bedroom.

The hotel was good but the bed was not so good.

It was a great location. An easy walk to the train station, and easy walk to the market and shopping dining and the churches.

Hotel was in a very convenient area near train station and walkable to main attractions. If I were to come back I would not book with this place. Staff was not welcoming nor helpful. There is no wifi in my room, and staff did not do much to help. Room was semi clean. Bed was way too hard. Rooms are also outdated. If you are looking for a modern place this is not it. Would recommend booking somewhere else.

Location is great. Within walking distance of popular attractions and tours. But this is not a heritage property and nor it is a 4 star property. At max, it is a 2 star property. Facilities are poor. Not even a coffee cup in the room. You can’t set room temperature, the spring bed can give back pain and windows without curtains. We had to keep windows closed all the time for privacy. Flys and mosquitoes in the room, not many but they were there. If you are staying at this location then plan on staying out the whole day and use this place for crashing at night when you are dead tired.

No too bad but no good enough for a 4 star hotel. Breakfast was good , the staff very nice and helpful. AC is not low enough we had to ask for a fan.

This property is quite outdated and while the rooms are large the bathrooms are tiny and need a serious renovation. Staff were very friendly and helpful.

I give 4 star just because the property is close to the train station, the basilica santa maria ,the Baptisry , the cathedral of santa maria del fiore, even it's close to the galleria del'accademia di firenze where you can see the Michelangelo's sculpture David. The room was cold and there is no coffee machine or even cattle if you desired to make a hot drink . I want just to say something which is very important that the city is not safe .. they tried to steal our passport 2 times (first time he open my backpack i warned him but he followed me again. for the 2nd time i found my documents in his hand) so be careful especially front of the train station and in crowded places. Always keep your bags or backpack front of you .