Overall Ratings & Reviews SureStay Plus Hotel by Best Western Odessa

The only thing that wasn't right was that they didn't change the sheets.

Tub had hair and dried boogers on it. Not kidding. The towels were both stained. They clearly dont wash or replace them aftet each use. The thermostat is set to celcius with bo way to change it. Not a big deal, just annoying. Id upload a picture but this thing wont let me

Door did not seal and since we stopped because of duststorms, it was terrible. 1 inch gap at bottom and gap all around door. Door would bang around with the way the wind was blowing. Says pet friendly and they are not. Poor cat had to sleep in the camper. Vending machine did not work, butthey did refund our money. Front desk guy was really nice.

Very nice place to stay

Clean and quiet. Facilities were well maintained.

everything was nice and clean dont see nothing wrong have a pleasent stay , and yes i will recomend and stay again

Convenient and ample truck parking

This hotel used to be anything but clean and comfortable. the current management have really made this property into something to be proud of. The rooms are clean and in good overall condition. The Pool area used to be anything but a place you would have felt comfortable swimming in and now it is clean and wlell maintained. I don't normally review hotels when I stay there but this time I just had to sing the praises of this particular hotel and personally commend them for the hard work and effort it took to get this properthy in the shape it is now.

Nice

The lady who checked us in was incredibly nice!!! Really clean and best shower I’ve had at a motel.

The property is nice and quite, huge 18 wheelers parking. The guy on front desk was nice and polite.

The check in was fast and the front desk guy was very nice. I had booked the handicap room but it was already taken. The room was very nice and comfortable. It was clean. No problems. Even though it was next to the interstate we didn't hear any noise. Would stay here again.

Very clean, friendly staff ample parking great stay

It was well maintained and clean. The room was shielded from interstate noise.

Room was nice but everything had a smell to it which was not pleasant. Not sure, but it may have been the air, as this is a petroleum processing area?? I don’’t know…. My room key wouldn’t get me in to the pool area where the ice machine was located. Slept well, just couldn’t give it a 5 star.

At 1:30 am someone pulled up in a loud car next to my window and left the car running for 20 minutes. Then the people in the next room were having a party until 4:30 am. I couldn't get any sleep would have been better off staying home and driving in the morning.

I will never stay there again and recommend noone to stay there

Lots of construction. I think mine may have been the only available room because every other room i saw was torn apart. I was here a year ago and the same thing. How long is this remodel going to take? The noise of construction workers banging and yelling back and forth to each other does not make for a very relaxing environment for rest for weary travelers. Also, filth in the room. Urine on the toilet seat. A hair on the "clean" towel. A burn mark on the "clean" pillow. Definitley not a clean environment when you would think a hotel would go above and beyond to provide guests with a clean environment and some peace of mind against Covid stuff. But even without plandemics, this room wouldnt have passed even a standard cleanliness test on a normal day.

It used to be good place to stay, but now it is horrible, not very clean or front desk friendly. Last time we are staying there and that is shame, because it used to be good.

Even though this place is under construction, the total experience with the staff and room i am very happy with my choice of staying here.