Photos on website not same as actual room- mould in bathrooms - taps rusty floors sticky with acerbic smell & outside very old with broken pavement s- rooms a real let down stuck in the 80’s!!

The air con wasnt working. The breakfast had limited options. The rooms were not clean and had flies.

Stayed for 5 nights. Excellent service and helpful pleasant staff. Comfortable large clean lobby. Rooms cleaned and towels changed punctually everyday. Excellent breakfast. Very convenient location for going in any direction. The fastest elevators !

This is not a 4 star hotel despite the advertised rating. It is an old facility in urgent need of an upgrade. For example, the Astro turf up in the 12th floor terrace is in urgent need of replacement. To be fair, the room and bathroom were clean and adequate. Is not the hotel’s fault but its location is far from the city center and without easy access. The taxi rides in Palermo are expensive and must be factored in when calculating the total cost of your stay. Only some members of the staff were friendly. On the positive side, the price was relatively inexpensive but stay away from the hotel restaurant. The food there was mediocre and expensive although the person in charge was nice.

Rooms are spacious but lighting is extremely poor

Room was comfortable but walls were very dirty. Big shower / tub with mold on the tiles.

The hotel was okay for the area, the staff though, very nice!

Shower didnt have a door so the bathroom was soaked, the window shutter was broke and didnt close and rattled all night, no coffee or tea in the room. No iron or board either Wont be staying here again, pick another hotel

The picture of the room sleeping 3 I had booked resembled nothing like what we were given, so I had to upgrade and spend more morning. There were no glasses in the room which appeared on the 3 request. Only tea for 2 people with the 3rd cup never being provided. The tea and sugar were not refreshed in terms of supply. There was an elderly gentleman in reception one day who kept walking by the two teenage girls with me and making them feel unsafe.

The over all experience was really poor. The hotel is rated as 4 starts and affordable, but it shouldn’t be raided that high. The beds and rooms are nothing like in the pictures. It is far away from everything. I chose it because I thought even far away from center the experience was going to be good but it wasn’t. There were mosquitoes in the room, not able to get an extra pillow, plus mattress was really old, and you can tell it needs to be replaced. It was quiet and friendly staff. Maybe if you are traveling with your car could be an option but not recommended for tourist that want to experience Palermo.

Great place 30 min from the centre

Little English speakers Very little care to guest.

The bed and pillows were not comfortable; the AC did not work. The towels were super worn out. The hotel overall could use updating, everything is very old; rusty and outdated. Hallways smell badly.

Breakfast is very poor for a 4 star hotel

As ever. Thanks

Attractive lobby area and friendly people. Rooms were decent size. The bathroom plumbing leaked.

Great place

Maybe a 4 stars in the 80s

Staff not very friendly, not a convenient location and no English on the television. Breakfast was generous.

Absolutely terrible. It was dirty and there were stains on the bed sheets. The staff was off-Standish when I asked for an earlier check in. I left in 6 hours and booked a new hotel. Don’t go.