Overall Ratings & Reviews Ambasciatori Hotel Mestre Venice Tapestry Collection Hilton

Kind and helpful staff , transport easy by public bus to venice . Clean and kind of modern

Good area

Nice hotel, clean and modern. Area is abit sketchy otherwise fine

A group of us stayed at this hotel rather than in Venice as it was much more cost effective. Only a 10 min walk from the Mestre train station or just over the road the 4L bus gets you to Venice in 20 mins. The room was spotless and the cleaner did a great job. Breakfast was ok and the bar staff were super efficient. We will stay again next year.

Very nice place to stay

Lovely hotel

Really enjoyed my stay at this hotel. I had forgotten that my checkout time was 11am and was late for checkout but they were so accommodating and helpful and had us check out an hour later without any penalty. Very safe and great restaurants nearby

Felt very welcomed

Overall pretty decent hotel. My only issue was the temperature of the room. Even with AC set at 17deg, the room remained at 25deg all night which made it tough to sleep.

Nothing was good during my stay at this hotel. I would recommed people to find any other place they can but avoid this hotel. 1 - During my stay the wifi didnt work, they would fix it during my entire stay. Wifi is essential in today's time, i missed very important work and meetings because of lack of wifi. 2 - I asked the housekeeping to change the bed sheets as they were dirty after the first night but they didn't ever do that, i could see visible dirty shoe prints on the sheet 3 - Both the elevators were out of order and we had to carry our luggage and stroller and baby down 3 floors without any help. Complete lack of hospitality!! Never had such an experience

We decided to stay here to avoid the hassles associated with staying in Venice city center, where you have to park your car outside the city, take a boat to get as close as possible to your hotel. It was a big mistake. The hotel is hard to find: no Hilton sign, hidden in a building, no matter if the building is at the very corner of the first block when entering Mestre. It took 10 minutes of driving around to figure out where to park and where the main entrance was (near the hotel, there is another hotel that is very well indicated). The area is absolutely (no kidding, I have lived everywhere in the world and there are few spots where I felt that ugly feelilng) not safe; you have to constantly watch your surroundings with a significant population of immigrants and people with unclear intentions. We initially thought the staff was (very) unfriendly because we had to adapt to local manners (each region has its own behavioral code), but after a few more days in the Veneto region with many positive interactions, we concluded that the Hilton crew was just unfriendly and cold. Let me be clear: they were not impolite, just very unwelcoming. The hotel is part of the Hilton chain and provides basic Hilton perks, nothing more. If you expect the typical "Hilton" warmth, you are in the wrong place. Maybe Hilton should invest in this property and provide some hospitality training for the staff.

Excellent service and very clean rooms

Great service

Staff were very nice and helpful. Our room was very clean. Breakfast was very good.

The location was convenient to take a bus to Venice

Great place to stay with a great staff.

The property itself was great super clean modern design the area just needs as good of an update as the hotel

The hotel was fantastic. A very stylish and high end hotel and service. The staff are the best part. Very helpful offering personal tips for travel with buses, taxis and maps. Just beautiful people! Oh and the food was excellent too, loved the breakfasts.

Everything was great.

Recently refurbished. Staff were great. Cheery and helpful. Hotel was very clean and very comfortable. The breakfast was good with all you could need. Hotel is 10 mins walk from rail station and 20 mins from Mestre centre with its square and nice place to drink coffee and eat.I would certainly recommend this hotel