Overall Ratings & Reviews EXE Auriense

Good hotel but everything is very far

Costumer service: excellent!

The Hotel is clean comfortable and the staff helpful. The Bar us only open for 4 hours in the evening. There is no restaurant and Bar food choice was very uninspiring. The Hotel is located in the outskirts of town with very limited choice of restaurants in the vicinity. The pool looked as if had been empty for a long while. It really seems to be targeting the commercial market not leisure travellers.

Very good hotel not far away from city center

Has free parking, but you need to take your car to the city center - is not walkable. Could clearly hear the next room guests having sex.

The single room was quite small, but it was comfortable and nicely appointed. The exterior pool is large and lovely - you can actually do laps; it's not just for cooling off. All staff very helpful and friendly, and lots of covered parking just outside.

The hotel only looks like a 4 star hotel from the outside. The room needs refurbishment as they look outdated. The staff service was very average and you don’t feel as if you’re very welcomed there. The price is good and the breakfast was quite nice. But I expect more due to its 4 stars rating

Great stay. Given a bigger room on request. Lovely helpful staff. Good breakfast

When we went for breakfast, we were told that since there was 20 minutes till they closed that all we could get was coffee and a sweet bread since he was picking up everything else!! It didn’t matter that we had pre paid it!!

The stay was ok. Hotel is a little old... a little below average for eurostars... Location was 10 min out of town. But the real problem was we I something at the hotel that was 100% essential to get. The staff responded quick but left me on my own to have it shipped to me, I even contacted corporate which hasn't even gotten back to me... which as I don't speak Spanish was quite the hassle... Hotels build loyalty on customer service, thats all I will say.

The hotel was nice,not easy to found The rooms had thin walls you could heared other guests noise up to the wee hours of the night

A/C did not work, new rooms were for smokers, no cafeteria open regularly and tennis court was more like Transilvania Tennis Court... And Expedia presented this as a 4 start hotel...

Very nice and clean hotel.

The rooms and amenities were excellent. I enjoyed the pool and buffet. The hotel was not that close to town but has parking.

Great friendly staff. Good pool. Good breakfast. However, pool hours are too short, poor soundproofing between rooms, dogs bark all night. Not 4 Stars.

This hotel was perfect for our one night stay whilst visiting Ourense

About 4 miles from town. Car needed. Very nice staff. Very good value hotel if advanced booking. Superb pool but closed for the season the day of our departure (sept 20). About 6 miles to the thermal spas (located on N120. The best one are the furthest one west of Ourense, under a bridge.

Nice amenities, spacious room, and nice staffs. Breakfast is ok (no nearby restaurant is available) but not delicious. Room is nice but quite dusty. 10-15min drive to termas and old town Ourense.

We had a room assignment in this hotel that warranted a change after the first night. Although advertised as available, the air conditioning had not been changed over for a warmer season -- since the window had to be opened to eliminate the warm stuffiness we had to listen to neighborhood dogs barking all night. There were no carpets on the floor so we also listened to high heels and closet doors overhead. Our concerns were heard, however, and without hesitation, the hotel moved us to a quieter, upgraded area of rooms the second day. Good thing because three tour buses arrived on scene and I am certain that two days lack of sleep would have had consequences in our temperament. The breakfast options included an express which was suitable for the cost and a higher cost buffet which did not have the variety warranting the cost, but it was all plentiful and decent tasting. The trip into the thermal mineral springs is well worth it although another test of driving patience when trying to locate!

This is my second time in this hotel. I like it because it is nice, quite and close enough to the city, if you have a car. Staff is always polite and pending of your requirements. It needs to improve its fitness facility or not offering it since it does not count with the minimum.