Firstly I would like to say a BIG thank you to Farida the duty manager, she is a star, went above and beyond to make our stay comfortable and hassle free. She also suggested few things which made our trip even more memorable. The views from our suite was incredible especially at night and we enjoyed our stay. Although the property can go with some modernisation but the service and help provided was exceptional.

Cleanliness, friendly staff, breakfast, and security!

First of all I was extremely grateful to be upgraded due to the insurmountable noise of my first room on the third floor nile view. The party boats are out of control sound wise and this can go on until 5-6am. The manager upgraded me to a 2 bedroom apartment on the 21st floor and I was incredibly grateful for his kindness. Most of the staff is extremely kind and welcoming. However the pool is sadly full of people with so many small children that are left to scream and play and do whatever they want. This was multiple families and the staff said nothing. The big group of women 'watching' them where not consuming any food or beverage and occupied most of the lounges most of the day. There was very little service poolside, and it was also very dirty and unkept. Such a shame as the pool is beautiful and the view of the nile so romantic. That area could be an incredible asset to the hotel, instead of being abandoned this way. The restaurant food is also very average, much of the breakfast menu was uneatable and low quality. The restaurant staff is very inattentive. The rooms are old and to some extent that is nice as they are more spacious than many more contemporary hotels and they still have a romantic quality. The hotel would greatly benefit from a renovation and a re-think of the restaurant menu, pool lounge area and pool rules. Aside from that I felt safe and grateful the people who work at the hotel are so thoughtful and genuinely care about the guests.

Hotel was classy, service was great ……definitely recommend. Gorgeous property!

When I checked in, I had to wait for about an hour, and when the staff finally handed me the key, they didn't say a word and didn't explain the hotel facilities, breakfast times, or where to find it. I was disappointed.

It was an amazing stay there.People at the hotel are extremely friendly,professional.The service was excellent !!! The food -fantastic

Excellent

Good location, grand old rooms reminding you of old colonial grandeur. Fantastic staff and service.

Good service and location.

Great Hotel, Super Safe, Pool and View super cool, Breakfasts is amazing, Location is super convenience, Hotel is clean and service is Fantastic, Super Recommended, The best in the Hotel is the people everybody super nice and helpful. Really Love The Hotel

Very old furniture Breakfast good Staff very nice and helpful 👍

Comfortable bed, helpful staff

Amazing hotel, highly recommend. Staff were amazing, location was perfect.

Hotel is very clean , staff very helpful specially Mrs Fareeda

Overall was a great experience

One of the best, if not the best Hotels I’ve ever stayed at. The staff was amazing. Highly recommend this property if you’re staying in Cairo.

I loved my stay in Cairo, and welcomed the sanctuary of the hotel after my adventures in Cairo, Giza, Alexandria and Luxor. From the moment I checked in to the moment I checked out, all the staff were always warm, hospitable and attentive, they made my stay so perfect. The hotel is on an island between Cairo and Giza, in the middle of the Nile, and is surrounded by embassies and expensive private properties, so is very secure. I must mention the following staff members as they made all the difference: Hazem - on check-in, you ensured I had an incredible room for my stay! Thank you, as this made such a difference! Hamada - you accommodated my request for a late check-out which meant I could have an extra morning exploring your city. Hassan and Mina - you both looked after me in the restaurant. Mahmood - my friend - you served me regularly my favourite lamb chops and beers, always efficient and friendly. I would definitely stay here again.

They offer a room with a Nile Side View. This means that if you go to the window and look to the side you might be able to see the Nile. No Concierge and Hamad never smiled while checking me in. We had a lost piece of luggage and the Hotel did not help in finding it. Check in security was ridiculous.

As with most areas in the region we stayed at, there is heavy congestion and noise. Of note, the street the hotel is located on had multiple embassies and the security made us feel very safe.

No security consistency Poor dinning