Overall Ratings & Reviews Best Western Plus Morristown Conference Center Hotel

Very nice hotel. Rooms are nice size. Beds are comfortable and pillows are nice. No pancake pillows! Breakfast had lots of options. Pool is excellent

My family stayed for 5 days in July, we enjoyed our time there, everyone was extremely helpful and nice. It was a convenient location since we were visiting places around Tennessee and Virginia.

Good Hotel

The rooms could use some upkeep. The sliding glass door lock was broken, but a bar had been installed to prevent entry by others. The room could have been cleaned a little better. There was food that had been dropped under the table from precious occupants. All in all, I would still stay at this location again.

The first room we were in smelled strongly of mold and there was a cockroach crawling in the bed with us. We requested a new room which ended up being a little bit better despite the deflating pillows. The breakfast is nothing special, the bagels were stale and the juice was watered down. The coffee they leave in the rooms is absolutely disgusting. Also, most of the ice machines, and the elevator, were out of service for a majority of our stay. The staff is very nice and helpful, though.

Always sleep well here.

Great hotel.

reasonable for the price. a better quality tv would be nice. the breakfast was marginal.

Pool was closed ....looked dirty

Our stay was ok but one of the parties we were traveling with had bed bugs and the other party ordered a non smoking room and the room they got reeked of smoke.

Booked a non smoking room and the room smelled like an ashtray. The pool was closed. The ice machine was broken. The main door to our hallway was broken. Our friends sliding patio doors were unable to be locked. Ince your weight penetrates the pillowtop, the underlying mattress was hard as a board.

Stayed here in the past it was great. This last stay was not so good. Elevators were down & had to take stairs which wasn't the cleanest area. Some of the ice makers were not working. 2nd floor smelled like skunk. Itched the whole time in bed. Tv's were small & could not hear them. Bathroom fan would not work. The parking lot would fill up with Service Trucks in the afternoon & would take all front parking. If you were able to park up front it made it difficult to pull out of parking spot with all Service Trucks up front.

The room is comfortable and as advertised. It is clean and the bed is comfortable. I was VERY disappointed to find that the pool was closed since I never would have paid this much. I did it for the pool after driving for 9 hours and my room is not refundable. The ice maker only works on 1 of the 3 floors. some of the doors to the outside are unusable. It appears that perhaps the 3rd floor may be under construction since there is paper rolled on the floor all the way down the hall to protect the carpet. It is nice that you get access to coffee/cookies/1 free water bottle each day in the lobby. The check in was smooth and the customer service is fine. The Cracker Barrel next door is convenient.

It was good only complaint was our sheets were very damp the first night otherwise good.

Room was musty smelling. Packing tape holding the lock open on the door going inside the building to get to your rooms that you have to use a key card for. Holes in the drywall that wasn’t patched right. The name of the hotel made it sound better than it was.

Breakfast was very good. Looks as if remodeled after our last trip there. Staff very nice and helpful. Nice stay and comfortable.

It was OK.

Thank you for having free bottled water and bath mats in the tub.

Ice machines on level 1 and 2 didn’t work, had to go to level 3. Overall, room was clean, bed was comfortable, quiet. Nice pool that stayed open late for the kids to swim. Breakfast was okay.

Stay was fine but hotel is noisy. From other guests to traffic from the highway.