Good value for money

The staff are really respectfull, helpfull and the service is very good also the hotel is clean.

The room was extremely small and the breakfasts was miserable, the location was perfect the reception was good overa

My ceiling roof was dusty , drinks in my room was paid services without any indications and was super expensive

Very outdated, dirty carpet and walls, bathroom had a very bad smell, shower has mold. I requested to be moved to a different room and had to pay extra. hotel rooms are nothing like the pictures, very disappointed. Staff is nice though.

They give us two rooms at back side which is have bad looking and dirty

Liked the price, didn’t like the rude receptionist

It a shaddy property, its old hotel with bad bedding n blankets.the woden work in the room is getting very detonating. It looks very beautiful from the picture please do not get carried away by the pictures. The staff is very arrogant. We landed in the hotel at night 3:00am and we had paid for thenight our room was given to someone else as we had booked a 3 beded room. We were made to wait n then given a smaller room. The night manager was very arrogant. The break fast was very ordinary, no one smiles. Had a tough time.

It wasn’t very clean and the there were loud music which you couldn’t sleep

The stay was ‘okay’ the hotel is located in a nice place, the Wi-fi doesn’t quite reach the rooms. The food is amazing. The mattress are quite hard to sleep on.

The bathroom was really dirty and the tub was full of the previous guest's hair. The bedding was also dirty and I saw cockroaches with my own eyes. The lights in the room were not working and the comforters in the closet was full of dust and had a pungent odor. Seriously, this place will ruin your Istanbul experience. Pay a little more and stay somewhere else. The breakfast was decent, but seeing the cockroaches will make you too nauseous to eat.

Its quiet and cosy. The staff are friendly. The location is really convenient for my preferred places. The area is so alive and cheerful. Its my second year to stay in carlton hotel and next year i will stay there too.

I usually dont write reviews when i have a bad experience as it may have been a one off but this time i was humiliated by the manager and kicked out of the hotel like ive never heard before or experienced. To start with i was in this hotel for a total of 6 days, every one of those six days there was an issue with the safe box and every time i asked the staff to change it he wouldnt and instead repaired and said call me every time u wish to open. Secondly the air conditioning was not working properly and leaked throughout the night which kept me and my wife up at 2am and 4am. The window facing the outside to other rooms was broken in the sense that it would not close wothout using considerable force. The above are some of the issues i experienced but can live with and have done before without complaining. The most upsetting part was partially my fault, i didnt read the check out time on the last day and came back to the hotel to find that all my luggage was downstairs in the lobby packed by the staff. I didnt release at the time why my luggage was downstairs and asked the manager why this happened, he shouted at me and said that he told me yesterday about this (even though i never spoke to him before or even seen him). I asked him not to shout at me as my baby boy and wife and other people were watching but he continued and insulted me and my family. When i said is this how u treat customers, he shouted and said he doesnt care and to get out and kicked me out with my family.

They took my reservation and hen I arrived, they said they has no room for me. They were nice enough to find another hotel closeby. After a long travel, this is the last thing one expects. They made no communication about the situation. This appears to be a breach of contract. After all, what is the point of making the reservation. It was a horrible experience.

The worst and cheater hotel in my life....i have been send email to this hotel for change my booking but no one response...i have been call so many times to Hotels.com but all irresponsible...Finally for this i lost my Money even i am not check in this hotel now.....they are not understand if peoples have problem for visa...family..etc then unable to travel on same date......I request to all people in the world don't book this hotel forever...Thank you

Good

Not pad

The employee wasn't friendly at all he didn't like the odea od expedia reservation and didn't allow us to check in at 11 we had to wait 3 hours in the loby Bad food and not clean

the photos shown in the hotel web site are far from the reality, the room we had was not clean and bathroom was small and dursty, matresses are very old and painfull your back, honnestly and without exageration this hotel can get only a rate of 2 starts even with improvement of cleaniness because the facilities are not at the level of 3 or 4 starts.

Was cheap rate breakfast was good can't complain area hotel was located not safe to walk at night