Lovely old building with lots of original features, helpful friendly staff and excellent facilities

An incredible beautiful building with lovely attentive staff

Manor House and gardens are lovely

Extremely professional and friendly staff, beautiful scenery however our bedroom had a spiders nest in the corner. Management did however resolve this issue and upgraded us which was lovely. Breakfast is delicious especially the strawberry jam definitely must try!

Had a lovely stay for a birthday get away. Really nice hotel with a good pool and jacuzzi. The sauna and steam room are up a set of stairs which felt odd leaving the pool area but once used to it it was fine. Sauna was way to hot for us though. Room was a basic double and i would upgrade to a better suite if its for comfort. Not to say the room isnt adequate it has everything you need and is more than good enough. Just could of had a little more luxury. Breakfast is great and food on offer is a good selection. It does get busy in the casual diner.

Beautiful property

Very poor service staff are not

We booked a room as part of a wedding party .wedding was at 2pm. Check in is 4pm which is quite late ,we had to be in the orangery for 4pm so staff managed to check us in 3.40pm .Room was perfect, slept well,breakfast amazing. Food at the wedding of Becky and Mark was incredible. Our first visit here and we will definitely return and use the pool/spa as we didn't get chance to on this occasion. Check out at 11am is good, no rushing around. Thankyou for a lovely stay

You need to train your staff. Firstly to tell the truth and then train them to know where the restaurants are

We had a really nice 2 night stay, we checked in earlier as our room was ready, which was a lovely start. The hotel was beautiful, the service was excellent, the bed was very comfortable, the shower hot and powerful. We enjoyed some nice food in the atrium bar, a lovely afternoon tea in the 1853 restaurant. And some nice 6 oclock gin on the terrace - all with fantastic service. The only negative was the room was so hot it was uncomfortable, a fan was provided and was really needed. There was also a huge generator outside, and the loading bay was noisy. (room 6 - junior suite)

Breakfast was excellent. Room requires a good renovation TV in a strange position, unable to watch while in bed

The hotel is in a nice setting within large private parkland but also convenient to the motorway and touring the Cotswolds. Parking is good and the hotel has good facilities and a nice restaurant. I had a deluxe room. Fine for just one night and the bathroom was good. However, it did not feel 'deluxe'. The fridge/ mini bar had been removed, so nowhere to store cold drinks and water: I stayed in the summer heat. Bed pillows were small and rubbish. And this not acceptable in a deluxe room.The TV system was too dated. So, I could not stream onto it with my devices.

A grand-looking property and there are some good aspects to it for sure - the dining and kitchen-related aspects are the highlight being well-cooked and well-prepared with serving staff that are courteous and good-humoured. The main hotel experience itself however is a bit of a let-down. The staff around the the accommodation and front-of-house seem worn-down and a bit disinterested. Our first room had ants in it - not just around the patio doors but they were also in the bed. The desk clerk didn't seem too concerned by this and offered no apology, simply asking where the ants were seen. We were moved to a different room upstairs and on the other side of the block (even though we'd paid more to have the courtyard...) and whilst this room did not have ants, it did have to suffer with the loud thumping noise of an event until the middle of the evening. The rooms don't have air conditioning so it's quite stifling on a hot day. The windows all have security cables preventing them from being opened properly unless you trapse back down to reception to sign a waiver and get someone to come back up (over an hour later) to unlock them for you - the chap mentioned this being a frequent request - which begs the question as to why they don't pro-actively offer this on arrival if they know it's going to happen? The creaky, super-budget desk-fan supplied fell apart when we touched it, sending a shower of dust across the room. The mattress quality was OK - which was one saving grace.

Stunning hotel and facilities. Great for commute into Bristol and Cheltenham in beautiful grounds.

We got married there in 2006 so holds special memories. So was disappointed at the amount of dust in the stairwells and around lights. Also the room was ridiculously hot and not air con. The fan did nothing to help which made for a restless night . However the food in Atrium restaurant was good and great service.

This hotel was incredibly convenient for me, I really loved the location and the exterior was incredible and really lovely, I think the price was amazing and the breakfast was so lovely. We dined in the main restaurant for dinner and I couldn’t fault it! The staff were so kind and I appreciated the efforts to make me feel welcome. The pool was fun and the jacuzzi was amazing, I needed a little reset and this was great. Outside seating was great, just a shame there was so many wasps but I guess that can’t be helped in summer.

Although the reception area is breath taking it kinda went sideways after that. We had a deluxe manor suit which was no where the standard I was expecting. The room itself was okay albeit the carpet needed a good hovering. I and my wife are disabled so being situated on the second floor was at first okay as we knew there was a lift however once you eventually arrived on your floor ( lift is somewhat dated and slow) we found more steps down to our corridor. This didn’t bode well for me as I struggle to bend my knees so finding out once we were in the room that the shower was over a bath. The room decor and presentation was good at first it’s only when you start to dig you find things don’t work right. The view from the window was hugely disappointing with it looking down on the delivery area. So in the morning you had the beeping of Lorrie’s reversing and pallet truck and cages rattling around. There is no aircon in the building so when it’s sunny you just melt. The atrium restaurant was nice but again it has a glass roof so it became unbearable to sit there which is a good thing in some respects as the restaurant is soo expensive a lot of guests try and get in there but it has limited seating. The hotel feels more like it caters for the corporate client not the family holidays and this is very apparent with the average disabled facilities. Having the sauna and steam room on the upper floor is a joke in a dated and poor maintained pool area. Just felt dirty and neglected.

We were very impressed by the De Vere, a beautiful place, very comfortable. Loved the Library Bar and restaurant. The breakfast, with loads of,choice and variety was impressive, and the staff were pleasant and polite. The room was comfortable and clean. Although no air con, a good fan was provided, but then the weather was particularly hot! We also enjoyed the Tipi restaurant, lovely food, with excellent waiting service. We would definitely return, to check out the area generally.

We stayed in Room 168 at De Vere Tortworth Court and were left deeply disappointed. As longstanding De Vere guests, we expected far better. The stay was riddled with failures — some frustrating, others downright dangerous. We were given the wrong room at check-in and had to request a move. No porter assistance was available, despite us struggling with a 10-month-old baby and luggage. A cot we had pre-requested and confirmed by phone was missing, then took over 6 hours to arrive. When it did, it was unsafe and collapsed during the night. Our baby ended up sleeping in our bed. The room itself was dirty: the bathroom was unhygienic, the bathtub filthy, and only one towel was provided for two adults and a baby. The sofabed was unsafe (it collapsed when sat on), stained, and unclean. The outdoor bar was unusable due to a serious wasp infestation. Worst of all, a scalding hot plate of pasta was placed directly in front of our baby in the restaurant. He reached out and burned his hand. No warning was given. This was entirely avoidable and inexcusable. We also found a highchair covered in beer. Overall, we were shocked at the lack of cleanliness, safety, and basic care. This experience fell far below any acceptable standard. Be warned if you’re travelling with children — this hotel is not family-safe.

I wanted to share feedback following my recent stay at De Vere Tortworth Court, which unfortunately fell far below expectations. Before arrival, I tried contacting the hotel three times by phone and sent an online message regarding my booking and an upgrade offer. No one responded. On arrival, I was told the upgrade was no longer available, which was disappointing given the lack of communication. Our arrival was further delayed by a school prom on site, which caused a 40 minute queue to the entrance. No prior notice was given, a basic courtesy that would have helped us plan. The room was extremely warm, and although a fan was provided, there was no bottled water. Attempts to contact reception from the room failed as the phone just rang out. The Lady Grey chatbot offered no help and redirected me to the same phone line. When I finally spoke to someone, I was told to either buy bottled water or use the floor’s water station, which was out of order. Again, poorly thought through. Room service was fast to order but arrived on a dirty stained trolley that resembled a pot wash cart. No attempt was made to present it properly, and some dishes were lukewarm. All disappointing but sadly consistent with the wider experience. Most alarming was finding an open needle in the room, a serious health and safety risk. I raised this with the General Manager, who never responded. Instead, a duty manager got in touch, which perhaps reflects the lack of ownership across the hotel.