Check in was fairly rigid, but the room was functional, modern and clean. Breakfast was really good as well. Perfect for a short stay on a business trip.

After arrival i was given a room. Upon entering I figured this room was occupied already. There was no apology from the reception staff, i just got given a new room. When you pay the Düsseldorf rates you expect at least a nice room, but i was put into a small room, hardly any space in the bathroom. only 1 towel. just really awkward. will not be rushing back.

An enjoyable stay. Not directly on Königsallee.

I liked the staff customer service, the hotel location and cleanliness of the rooms. There was some building works during the stay but no noise.

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Great location. Very clean hotel with friendly and efficient staff

Everything perfect, a very comfortable stay

There was no cold water in my bath. Both side of the tap was burning so the bath tube. I asked the reception before I leave at night. He said he will have fixed. When I returned to hotel nothing was done and the receptionist at shift told me he does not know anything about it. He told me, flrst, no room available for change. After I insist he offered me a smaller room to with a sngl bed spend the night. Next day they fixed the problem but it cost me around an hour at midnight. I beleive they were supposed to inform each other and the solution to be ready when I came back to hotel.

I had my money stolen in the hotel. The staff including the manager were rude and unhelpful.

Close to the centre but not right in the middle which was nice as it wasn't loud in an evening

All clean and safe area, great staff.

Very nice stay, would definitely recommend. Great location to everything

Lovely hotel- excellent location for Xmas Markets. Close to station and main shopping street. Would stay again.

Breakfast good

Very nice stay I didn’t like the towel’s which was old and some with holes

Very nice and clean property; located very well in the heart of Duesseldorf; old town is just a short walk & the train station is a ten minute walk. Transportation is right outside the door. Only picky thing that I ran into was that my room key stopped working daily…. Not a huge deal… just annoying.

Great staff

Like other reviews, I agree this property needs some love. I've stayed at this hotel for many years and this year will probably be my last. The kaycard machine was broken when we arrived so we had to be escorted to our rooms to be let in, same again after breakfast. We booked two double rooms. One room was lovely, spacious and crisp cool AC. My room was tiny, had to shuffle across the bottom of the bed to get round and kept hitting my shoulder on the telly. The AC didn't work, if I opened the window the road noise was hurrendous. The one blackout curtain wasn't big enough to cover the window and the bathroom window was huuuge, coupled with a glass door on he bathroom meant there was no way to block the light in the morning. When checking in I asked for a fan as having stayed here before i knew the AC was hit and miss. The man smiled and said the rooms are provided with errr ventilation. I said ok that means the AC is playing up so can I get a fan please... no fans left unfortunately. Which again, confirms the AC is playing up. The floor in my room was uneven and literally falling apart. The wallpaper/lining is peeling off the walls. It's just generally tired. There is a fridge in the room that is empty, so this generates more heat into a room that is already too hot. The self service kiosk is a great idea but is very very expensive and basically a giant mini bar. The breakfast is lovely, no complaints there. It is not a 4 star hotel anymore. It needs some love NH!!

I travelled for business for 3 Nights and had a terrible experience at NH Hotels. The hotel rooms are quite jaded and need lot of improvements. Curtains and paint peeling off. Even after complaining, the hotel didn’t do anything. They tried to change rooms which had same issue. The sheets had stains from “I shouldn’t mention what” and even after complaining, they didn’t change. I had to bear with the horror for 2 nights. Overall, very poor for a 4 star property and I will avoid in future.

I travelled for business for 3 Nights and had a terrible experience at NH Hotels. The hotel rooms are quite jaded and need lot of improvements. Curtains and paint peeling off. Even after complaining, the hotel didn’t do anything. They tried to change rooms which had same issue. The sheets had stains from “I shouldn’t mention what” and even after complaining, they didn’t change. I had to bear with the horror for 2 nights. Overall, very poor for a 4 star property and I will avoid in future.