Overall Ratings & Reviews AmericInn by Wyndham Baldwin

They checked us into the wrong room at check in. After leaving for a few hours we returned to another family in the room! We had to remove our things with them in the room and move to a different room!

Quiet hotel with nice breakfast. Only complaint is the room we had was so dark. No overhead lighting and only 2 lamps provided. Had to get very creative doing hair and makeup for the wedding we attended in the area.

No complaints

Very clean and nice property. Exceptionally quiet as well. Would stay here again.

We only saw one staff member the entire time we were there. The breakfast was pitiful. The one person we saw working seemed to be responsible for manning the desk, answering the phone, dealing with the breakfast, etc. The room was fine.

The staff was incredibly accommodating and kind.

There was mold in shower along tub base. Coffee pot in room, but no coffee. No coffee in lobby either

location was great for us

We got there and the sink was clogged, did not drain. No maintenance staff to fix and desk guy couldn't do it. Also, TV didn't have close captions which we needed because my wife is hearing impaired. The next morning they were able to move us to a different room, better but incovenient. Also, when Wendell came on he was able to find a different remote to get the close captions. He seemed to be the only person we could rely on. The worst part was the night we got home from dinner, they were painting the front lobby and breakfast area. Terrible paint (toxic) smell. Front desk was no help and the owner/manager was reached. The painters were supposed to come on Monday but came 2 days early. After much complaining and arguing the manager finally had them stop that night. However, the next day they were back at it again. The owner/manager simply ignored our concerns. I would never recommend staying in this particular Wyndham.

I only stayed two nights and there was a huge water leak in front of my room, i was asked if i could help?! Very unprofessional and inconvenient.

Ask 3 times to have my bathroom clean as it had pink mildew in the handycap shower and as a former employee of American Inn I was very disappointed in there service or there willingness to even let me clean the dam shower so we could shower! Got substantial eveidence of this disgusting place!

Nice room. Nothing fancy but a good place to lay your head down

Not enough soap or towels. Wi-Fi was very weak

Great value for rate paid. Lots of truckers spending the night and parking in the lot. Probably an important part of their business mix but should be noted for families with small children that may care about that.

Staff was very friendly and helpful. I had several requests and they assisted with a smile. On one occasion, I asked for a couple towels and the gentleman working the front desk had been spraying a carpet and air freshener in the lobby just prior to me approaching him. He went in the back room, washed and dried his hands thoroughly and got me a few towels. I actually wouldn’t expect most people to show that kind of concern for hygiene in that situation. Was noted and appreciated.

We enjoyed our stay very much. We had the 1 bedroom with the sofa pullout and it was a fantastic room. Very clean and spacious. Since it was situated with a bedroom in the back it was very quiet. My brother was in a regular room and unfortunately he said it was very noisy. The breakfast was very good and the staff was professional and helpful. Pool was warm and relaxing!

shower was a total slip hazard even when no water is in the tub. hand rail to get in but nothing to hold onto in the shower and no sticky tiles on the bottom of tub. portions of shampoo and others are about half full and not even enough for one person, much less 2 or more. rooms facing the parking lot are not insulated at all. at midnight it sounded like a truck was backing directly into my room, and at 530 when the truck started again, just to idle for 20 minutes, there was no way anyone could sleep. had to unplug the in-room refrigerator for noise but still heard the next door refrigerator all night long. bed and pillows are not as comfortable as my home ones, but that isn't really unexpected.

Clean

I reserved a single king size bed in a standard room, I got a full/queen bed in a standard room, I had a three night reservation and my keys stopped working after 2 and they had to reprogram them, would like to think that could have been alleviated as it took a while to get help to the front desk for that.

Nothing worked, food made me sick. Paid for a long suite, Jacuzzi tub didnt work, pool out of service, hot tub was luke warm at best. Never restocked soda even after saying it was going to be in an hour. Food from breakfast made me sick literally the first day, second day I went to have cereal instead and there was no milk. Room had gunk spots all over the floors, hair all over bathroom tub, just not properly cleaned at all. Staff was very kind, so I don't have an issue with that. But for what we paid, it was extremely upsetting that we got nothing we paid for.