Overall Ratings & Reviews Hotel NYX Cancun - Near La Isla Shopping Mall

Not sure if it was a mistake on Expedia or the hotel, I thought I booked an all inclusive turned out it was breakfast only and neither did the hotel or Expedia tried to help resolve the issue. No one showed us around the property or told us where things were other than our room. Staff wasn’t helpful. The bathroom had a bad smell. Breakfast food was good and plenty of options. I wouldn’t recommend eating his hotel. Very poor customer service.

Way better experience than the first hotel we stopped by, the lady at checkin upgraded our room. Will definitely recommend.

Property was very clean. Rooms were really big and clean. AC was a plus! The pool was nice and warm, it was over crowded at times. Limited spaces for beach chairs. But there was plenty of beach chair by the beach. Deck restaurant was really good. Chianti restaurant was good as well, I didn’t enjoyed the first meal I ordered and I was able to switch for a different meal which was a plus. Staff was friendly. I would def come back again.

My experience at NYX was great. The staff are accommodating and friendly. I was delighted that majority of them spoke English. The beach was beautiful and well maintained. The room was clean and extremely comfortable. There are options for dining if you choose to stay within the hotel full time. But I love to go exploring to try different restaurants and dining spots to get a better understanding of the food culture of a different country. The one aspect that made this hotel stand out for me was the option of not choosing the "all inclusive" but still having the flexibility of dining on premises as needed. The breakfast buffet is awesome! It's included for all guests whether or not you choose the "all inclusive" option. Even though I'm not a breakfast person...this was always a delight every morning. This hotel is conveniently located on the shuttle route so it was very easy to go exploring all across the hotel zone. The downsides for me - and the reason I deducted a star - the sales staff specifically felt a bit too pushy. They were constantly trying to sell some sort of membership package. Also, if you're not comfortable with stairs, this hotel will be a challenge. There are stairs and ramps all over the property. The elevator is limited. Be aware of these beforehand and your stay at NYX will be a good one.

Improve the breakfast

Room was clean, bed was comfortable, not to many restaurants choices.

Pros- small resort , close to mall, great beach and pool, staff are friendly and helpful, large comfortable rooms with refrigerated that’s stocked daily, quiet and relaxing. Cons- small resort, limited dining options-breakfast is the same everyday, lunch and dinner at the outdoor restaurant is not buffet style but sit down and order from a limited menu and brought to you, 2 other reservation restaurants were nice change but only get to use a few times. No real nightly entertainment other than karaoke and music so you’re in bed by 9 and worse thing about this resort is that it’s not a true all inclusive. At every meal you don’t know what’s included and what is extra so you’re always worried if you’re being charged for something. They do have a non inclusive option at the resort so there’s prices listed on everything from on food and drinks and you’re all inclusive excludes some drink and food options on the menus. I think that the management needs a refresher on what all inclusive means. This is our first and last time at NYX because of this stupidity. We’ve been to Cancun 10+ times and never stayed at a resort that was all inclusive, but wasn’t really all inclusive.

The morning yoga and the aqua fitness classes were amazing!

We arrived after having to get our own transportation, which we had pre-arranged and the hotel lost. When they let me know what room I had, they mentioned there was no window(!) So of course I was charged extra to get a room with a window. Then there was the part about my booking about my reservation not being all-inclusive. Which most of the staff made me uncomfortable about. The hotel is one of the originals, so it's a bit out dated. All in all this was an average stay if not for the beautiful ocean that made up for it. I would not recommend this hotel. And I feel they should let travelers know about rooms without a window. That might be important to someone.

Because I booked on Expedia and got a great rate, the hotel didn't give me the all inclusive (only breakfast) despite me asking for it. The hotel wanted me to pay an extra 75 dollars a night. They stuck me in between the basement and the pool with loud music and construction blaring through the room from 10am until about 1130 pm. Because I had a yellow wristband and not blue, they wanted to charge 5 dollars for a coke and 7$ for a hot dog. So I just walked across the street and grabbed a hot dog and a two liter for 3 dollars at the circle K. Breakfast was generally leftovers from the restaurants from the night before, and they did have fresh eggs. That being said, it was a pretty lackluster hotel. If I was a drinker, I probably would have paid the extra 75, but I could easily find great food outside the hotel for less. Cancun is beautiful and safe. There is no ice machine, you must get a cup at a time at the bar. Room was musty, but the maid was very nice and accommodating (unlike the rude staff at the concierge). In June I stayed at the Canopy by Hilton. Much better deal and accommodating. If you pay the extra money that they want, perhaps you get treated better, but I certainly know that I'm not alone. I wish I could post the pictures of what I'm talking about. I have pictures of the gap in the upper and lower part of my door (contributing to the noise) as well as the bugs all over the room. Hard pass.

When we went to check in they did not give the room i shown expedia. They said the rooms were limited and wanted to charge me an upgrade for the room shown on Expedia. Then tried to sell me on the all exclusive when breakfast was part of it. I dont recommend this place. You will not get the room you see on expedia. Thankfully i was only there for 2 days.

I had a great experience staying in this hotel. From the sunrise, the staff started cleaning the beach, sanitizing the chairs and cleaning the pool. Also, the breakfast was great with a lot of choices. The restaurant food was also great. The staff were nice and kind (could be better, I will give them a 4star). Just a heads up, If you forget tipping they will not be kind😁.

The hotel was very nice, we got an upgrade, we also got a nice champagne for our anniversary. Live salsa music was entertaining, pool had entertainment.

The hotel was average. The initial check in guy was terrible sent us to a room with no air conditioning and hot water took at least 30 minutes of running before it got hot. A second check in person doing what we saw her the next morning help us with a great functioning room

Amazing services and cleanliness!

Our stay was very nice! Only thing is that AC cannot be adjusted (and it was very cold in the room!) however, that would be great for summer stays. They did not provide slippers (much needed with the cold floor) and they also did not have conditioner not even when requested. Parking was free and felt safe. The room with beach view was amazing!

Clean, good service. Received an upgrade for no apparent reason except we stayed off season so not crowded. I would recommend.

Great food great pool

It was a beautiful property but the pool is so small and I could not enjoy as they were always throwing volleyballs around. Breakfast isn’t til 7 which meant I went without on flight day! Zero sympathy for someone who just had surgery…would not expedite my check in by even a second. Would not let me take breakfast to my room. Lady at check in had an attitude

Constant loud music around pool that penetrated our room