Overall Ratings & Reviews Hotel Barcelona Universal

Nothing was too much trouble for the staff here. Front desk, easy check in. Housekeeping was very good too, with room checks done during the day. Needed a few shirts washed and ironed which was done quickly ( less than 24hours) and delivered by a lovely staff member. Well cared for building in a good location where walking is easy for the most part.

Great location. 10 min walk to touristy area. Close to local restaurants. Clean and safe hotel. Breakfast is nice.

Gave us early check in and late checkout

Hotel was very comfortable and quiet. The staff were very friendly and helpful. I highly recommend for confidence and safety

On arrival we were allocated the last available standard room which had no window. I am a little claustrophobic and despite there being a pretend window with a light behind it in the room we had to move. There were no superior rooms left either so we upgraded to a Privilege room which was superb. The change was made easily and the room was lovely with views across the city. So make sure to check when booking that you have a window if you want one! Bed and pillows were comfortable. Staff were all very happy to help with any query with a smile. Breakfast was varied and fantastic - highly recommend. Parking is under the hotel and quite tight to get in and out of but very convenient. Cocktail bar on the roof next to the pool is open until 8pm and has lovely views across the city. Location is 10 minute walk to Las Ramblas and the Port of Barcelona. Very convenient location.

Very accommodative, nice workers , I enjoyed every bit of it. I would recommend for others

Decently located to La Rambla. The hotel itself was very comfortable. It has an excellent staff. Every person we came into contact with was great! The room was nicely appointed. Every thing we needed! If I had any negatives it would be that the hallways are very noisy. The doors close loudly and you can hear every conversation people have walking down the hall. I’m not sure anything can be done about that. It didn’t really bother our sleep.

Enjoyed very much staying here. Corner room let in plenty of light and fresh air. Spacious room and bathroom.

Great location, clean rooms, quiet and helpful front desk staff! Would definitely stay again.

Restaurant mediocre bedding awful

It was okay but too noisy from street.

So I booked this hotel and it said free parking as a perk for Platinum status with Hotels.com. Got there to find there was no parking. I found the lady at the desk very dismissive of any support I asked for. Also, I had left my wife in the car as I was expecting to park - I was made to fill out all of the details on an iPad which was not working well & kept typing the wrong letters and wouldn’t delete. I asked 4 times for help and wasn’t given any. Then - I was made to take the iPad out to the car to get my wife to sign - even though I had asked if we could do this when she actually made it into the hotel. There is a way of making people feel welcome at a hotel - and this wasn’t it. So clearly Hotels.com and the hotel need to clarify what they advertise as options between them - as I’m sure the blame will just turn into finger pointing. However, being supportive and helpful to a customer is the first bit. A male employee on the door guided to a parking area - which was a cost I handn’t factored under the circumstances. There were other hotels I would have chosen if I’d known this was going to be the case. Room was fine. Area was ok.

Convenient location, friendly staff, quality room. We were very satisfied.

Great location and fair price for the proximity to things in Barcelona...on a public bus route as well.

Reception staff were very friendly and helpful. Hotel is in a good location with a metro station directly outside and a 10 minute walk from Las Ramblas and the port. Rooms were a little dated but had everything needed for the stay including an iron. The view from the rooftop is stunning, especially at sunset. Don’t be fooled by the size of the pool though it is quite small, we didn’t use it but would be OK to cool off. Would definitely return and have recommended to others since our return.

The Hotel's location is very nice to use public transportation

The hotel itself was fine however the area was pretty rough and we did not feel safe walking home in the evening. I will say the hotel staff were excellent, super friendly and helpful. I wish it were in a better neighborhood

Friendly, helpful staff. Great assortment of food at breakfast. Great view from roof top bar/solarium. Convenient location for our stay in Barcelona.

Beautiful rooms and quiet.

No tuve agua caliente. Estuve alojado en primera planta exterior y los cerramientos no deben ser muy buenos porque me despertaron ruidos durante toda la noche. Las almohadas no me gustaron.