The staff were nice, and gave us a different room when I asked. Rooms clean and comfortable. Hotel had a convenient location.

The room was alright, but the staff were very minimal, with receptionist disappearing for hours at a time. I tried to call down three times on the phone, plus actually physically went downstairs but nobody was there, around 8:30pm. There is no bar and no parking. These are remnants from many years ago, and nobody has told hotels.com. The guy who checked me in told me it wasn't paid and tried to make me pay again and so I had to wait a long time for him to let us in the room, although I paid in advance on hotels.com. It's really NOT a 4-star hotel, nomidea what the stars are for.

The hotel is run down and very dated. Carpet in the room was rough. 1970’s hair dryer was a surprise. Room was extremely small. The location was great. Hotel sits 500 steps from Plaza Mayor. Reception was great and provided multiple recommendations for restaurants and things to do. For the price it was good, but nowhere close to 4 stars.

Excellent service attitude from staff, centrally located. We stayed on the 31st and 1st, most of attractions were closed. Nice stay anyway. Only item I would ask on a very good breakfast is the coffee.

The staff is great. A couple of electrical problems need attention

Very good

Excellent location; you can walk to all the city main attractions. Nice staff. The property is not that big but very comfortable and clean.

Wonderful stay here. Staff was amazing and hotel was very nice. One caution, if you use their parking garage, the smaller your car the better.

Very Central Hotel in the heart of the city. Rooms clean and tidy with a helpful reception staff.

Excellent hotel with very friendly staff. Cleanliness is excellent and very good spot in centre of town. Good distance away from the airport also for work.

This hotel is very nice, clean and centrally located less than a block from Plaza Mayor on a pedestrian shopping street (H&M, Zara, etc.) They do have parking, but it’s the elevator type and our Mazda CX-30 was too large to drive in. We only had 2 minor complaints/suggestions regarding space and design logistics, none on service or breakfast food. First: In the dining room, the coffee machine is poorly located making access (especially during Covid) very awkward. Second: The bidet in our bathroom took precious space away from the toilet space. Maybe time to remove in next renovation? Otherwise, very nice central hotel!

Excellent location,relaxed staff .

We used it for our pilot's and its a handy airport hotel

We booked the hotel for 1 night just to have a good shower and sleep. and when we arrived there was no water for 3 hours. very frustrating. overall it was ok. but pretty basic. what was annoying - the smoke detector was right above the bed in the room and kept turning red every 15 second so we didnt sleep well

Great hotel and location.

This was just an overnight stopover, and as such the accommodation was more than adequate: plenty of space in the bathroom for laying out personal items, big, comfortable beds with fresh clean linen, a spacious and airy room. Covid 19 precautions taekn very seriously, and a nice touch was a complimentary pack of masks and tube of hand sanitiser in the room. Very convenient location just off the Plaza Mayor. Due to a misunderstanding, probably due to 2 layers of masks and a screen , we copped a parking ticket just up the road from the hotel, so make sure to check on the parking arrangements before getting settled into your room....

Our visit to this hotel was cancelled by the hotel due to the Corona virus. We had been looking forward to our stay and were very disappointed but understood the necessity for the hotel’s action.

Nice place, the only detail is the temperature in the room, it was too high and A/C was not available.

Nice hotel with breakfast included in the price. Rather impersonal though with conference rooms on 7th floor being the only public spaces. No bar or lounge but it is right in the centre of Ciudad Real and lots of cafes and restaurants only a short distance. Reception staff were lovely and very helpful as were the staff in the breakfast room. The bed was one of the best I have slept in but the room was dull with window up high and facing a brick wall.

Great location, beautiful clean place, also very quiet got the best night sleep...