Good location right across the subway.Clean rooms.A little outdated furniture but in style.Friendly staff.Reasonable price for location.Walkable distance to the Opera and downtown

I paid for 2X double rooms, yet my daughter's room was considerably smaller than my own and was 4 floors away. Requested queen beds in both tooms, did not get them. Both rooms were twin, not double. Very disappointed. Amenities fine. Very poor breakfast. Full of sweet food (I am diabetic). No variety, scrambled eggs empty on at least 2 mornings and not filled while I was there. Only 1 coffee machine. No toast. Poor for vegetarians (which my company are). Ended up eating cheese roll every morning. Staff at breakfast not friendly. Other staff were.

Welcome service

Very comfortable rooms, pleasant and helpful staff. A shame the bar wasn't a bit livelier. We never saw a single person in it.

Overall my experience at the hotel was great. Thank you

Parking options are poor like everywhere else in Vienna. Staff is extremely friendly and helpful.

This hotel had the best air conditioning of any I stayed in in Europe for this trip. I also appreciated having beverage options in the fridge in case wanted. Thank you.

I had a great stay at this boutique hotel. The property is clean and well-maintained, with elegant and tasteful furniture. While it’s not located right in the middle of the city center, it’s still conveniently close, just a short walk or ride away, The staff were helpful. Overall, a comfortable and stylish stay with excellent service. Highly recommended for those who prefer a slightly quieter but still central location.

Amazing gem in the heart of it all. Couldn’t have been better

Comfortable beds, nice breakfast although some mornings choices were a little limited. Convenient walk to the centre and directions on the website form the airport to the hotel are very good and the metro station is only a short distance away.

Very friendly staff. Room was too warm for summer time first day, next day the staff upgraded us to a cooler room which is obviously bigger. Amenities not new but well maintained and clean.

We loved everything about this property and breakfast was fabulous. We would come back here again!!

It’s very clean

Clean, air conditioned, and extremely comfortable stay in a great area of Vienna.

Great location and very nice friendly staff

Ok

This hotel absolutely sucks. Dirty, surly staff, no onsite restaurant (as advertised) AC basically just blew warm air. Never again!

Had three nights here. Everything you need in bedroom & hotel. Could do with a bit of updating but nothing major. Good location. Right by underground. Nice area when you explore around it. 15/20mins walk to Stephensplatz. We didn’t have breakfast so can’t comment.

I booked this hotel based on its claim to be a four-star property, with air conditioning, hardwood floors, and a clean, comfortable stay. What I got was the opposite. The room was much smaller than advertised, with no working A/C ("off until summer") and a sealed window—no airflow. As someone with asthma, I couldn’t breathe. The room was dusty, stale, and full of old, fabric-heavy furniture that hadn’t been deep cleaned in years. I spent the night walking outside because I physically couldn’t stay in the room. Staff acted bothered when I asked for a sheet. The next day, they moved me to a cleaner room, but it still smelled like thrift store air and off-gassing drapes. When I asked for a refund for the remaining nights, they refused. This hotel is part of a larger chain, and their refusal to refund even one night shows a complete lack of care. This is not a four-star hotel—it’s a dusty two-star coasting on outdated “charm” and misleading listings.

Great rooms in a great location. Breakfast buffet is fantastic. Hotel location might be more convenient than those inside the Ringstrasse since it is right next to a metro station and can be at Stephenplatz in 5 minutes, along with easy access to other close in parts of Vienna on foot or tram.