Overall Ratings & Reviews Wingate by Wyndham Houston Bush Intercontinental Airport

I just spent one night because my flight was canceled. But my room was very good!

The staff were very accommodating and above all else friendly and respectful. It was a very refreshing thing to see. Kudos.

Our daughter missed her international flight and we were hundreds of miles away to help her. She’s a young adult but had never flown by herself before. We worked with her to get on a different flight the next morning and now she needed a place to spend the night. I called this hotel at 10 pm on a Monday night and explained the situation. They were PHENOMENAL! Once I booked the room, the airport shuttle left to pick up our daughter. She said when she got there, they were amazing and had everything ready for her as she had a very early flight the next morning. I appreciate the staff who helped make a tough situation better and seamless. Thank you so much!

I really had a lovely stay. I had an overnight and decided to go with Wingate and was not disappointed. I love that the hotel was very clean, smelled amazing, and the staff were all nice and friendly. The room was really nice — clean, comfortable, and had everything I needed. I had a fantastic rest too! The bed was comfy. I did order takeout because I was advised that it was best to avoid being in any unsafe danger by going out at night in the area, but I still felt safe and comfortable during my time there. Highly recommend if you just have an overnight stay and want somewhere comfortable to sleep.

A great hotel for a canceled flight. The staff were all incredibly helpful and kind.

This hotel is located off of a highway with a dingy, pothole filled road to enter. The pool was small and filled with bugs and what they call a "spa" is a small dirty hot tub with green colored water. Our keys kept getting deactivated and I had to go down literally every single day of my stay to get them reactivated. Don't waste your money on this location.

Excellent

Front desk staff very nice. The bed and sheets did have stains but not bad enough to complain. Room cleaning was not requested during stay so really can’t review that. Breakfast was good. They close the pool promptly at closing time the hot tub jets didn’t work but it was still warm enough to keep me warm while windy outside.

We will never stay at this hotel again. There were multiple issues that occurred during our 7 days stay. First, we are senior citizens, and both my husband and I almost slipped while in the shower because there weren't any strip guards on the bottom of the bathtub. The sheets on the beds were never changed. We only got clean towels when we went to the cleaning cart and asked for more towels. Other than that, the cleaning staff just refolded our used towels and put them back in the bathroom. I know this because the many of the towels had big tears and holes in them (I have pictures). Also, the two fire exits near us, were sometimes locked from the inside with a deadbolt (again, I have pictures). What if there was a fire, we would have been trapped. There were other issues, like the ceiling leaking so the carpet was soaking wet in the hallway and another leak in the food area. The sheets on one of the beds was so big, that someone hand tied a knot in it to take up the slack. When I complained to the front desk about some of these things, I got different answers or excuses depending on who was at the desk. Or I heard, I'll report it, but nothing was ever done to correct the problems. I'm posting my complaints to every website I can to let people know not to stay at Wingate by Wyndham Bush Intercontinental Houston, TX. Again, I have pictures of many of these things.

Would not recommend this place. Very outdated and it felt dirty. Then I was double charged for my room. But it was later fixed

I like it

Pool, hot tub, and gym were unavailable for most of the stay. Parking is quite limited and not sure if most of those cars were even those staying at the hotel. The staff not once said good morning in the breakfast area even on Christmas morning. There were two friendly staff throughout the stay otherwise the rest were not. Music selection in the hotel shuttle shazamed as “me on top of you”. I personally will not choose to stay here for those reasons.

Breakfast was horrible

Thisna great hotel!

The check in process was easy. The only inconvenience was no restaurant onsite nor near the hotel.

Low condition

My stay was not the best, the elevator was scary and barely worked was moving without the door being closed! I get up to my room, the window was foggy as if I’m in a car hot boxing the room had an awful smell, I went to turn on the air to air it out thankfully that helped. The bathroom, the drain plug was completely loose, I attempted to close it and realized the whole thing comes off. My remote had no back to it, the phone inside the room did not work when I tried to call for more towels. Yeah it served it’s purpose as far as somewhere to lay my head but I will not be returning

Nice staff

Easy access, shuttle to and from airport