Overall Ratings & Reviews SureStay Plus by Best Western San Antonio Airport

I really liked it. It was clean, nice people and treated us nice.

AC didn’t blow good. I turned it down to 66 and room was still warmish. There was a crack in the tub, so when you showered whatever debris was in the crack would surface. The bathroom floor had water coming up from the linoleum.

Good property Great customer service Can’t go wrong staying here for a great price

Price

Very nice staff. Pool stayed dirty.

Staff was very courteous and accommodating. Room is very clean everything you need. Only concern was the swimming pool was very dirty. Other than that I would stay here every time

I honestly did not like the stay at all. To start off they asked for a 100$ deposit which was not worth at all due to a lot things not working right. Our first night we had trouble with the ac not cooling. Floor was really dirty and restroom door did not close at all. When I turned on the tv I noticed that it wasn’t working all you saw was half the tv pitch black. I let front desk know about it and they said “we’ll look into it” and nothing was done. My wife and I wanted to jump into the pool but noticed pool was dirty the first day and it stayed that way all until the last day we stayed. Terrible service and terrible room. I wouldn’t recommend this hotel at all.

Not clear about an upfront deposit when booking online and only having card in hand. Clean but warm hallways

Dirty pillow cases, rough rowels, needs renovations, limited breakfast options

Didn’t like that you had to leave a 100 dollar deposit after paying for room

Excellent

Nice ppl and very clean

The room is very small the sheets where dirty there are very few lights in the room and the beds are unconfortable

Good location … friendly stafff

This was the worse place I have ever stayed at! There were no elevators, which made carrying the luggage up the stairs extremely inconvenient. The hallways had no air conditioning, making it feel stuffy and uncomfortable just walking up to the second floor. When we finally got to our room, the air conditioning was off, and it took a long time to cool down — not ideal when you're checking in during warm weather. You'd expect a cool room to welcome you, but instead we walked into a sauna. Breakfast was a huge letdown — very limited options with almost nothing fresh or appealing. Definitely not worth waking up for. Lastly, the pool was dirty and uninviting. It looked like it hadn’t been cleaned in days. Overall, the hotel lacked basic comforts and proper maintenance. I wouldn't stay here again or recommend it to anyone looking for a relaxing and comfortable stay.

This stay was very pleasant and restful. The employee was very professional at time to check in. The towels could be upgraded. They felt like if they were dried outside on a line.. very rough.

Breakfast was disgusting. My room was not very clean.

The room was ok, bed was good and the breakfast was ok too. The place overall is a little outdated but it was good

I didn’t like the breakfast

I specifically reserved this hotel because in the website it says there is a shuttle service to the airport. The flyer in the bedroom also said there was a shuttle service. But the staff told me they don't offer shuttle service. When I said they should update the website/flyer, they said they never offered shuttle service. I even took a picture of the flyer they had in the room, and the staff kept on saying there is no shuttle service. There was also a bunch of hair on the shower wall. Pretty disgusting. The box of tissue paper was empty. I guess one gets what one pays for. I would not recommend this place.