Overall Ratings & Reviews Best Western Tallahassee-Downtown Inn & Suites

The room was not clean, ceiling had dust from the ac, hair was left behind in the shower, toilet lever was stuck after flushing we had to manually lift the top to fix it, it was filthy! Carpet felt wet and sticky, thank goodness I kept my shoes on at all times and came with my own blanket!

Satisfied with service, facilities, location, and price.

terrible

Overall the stay was good, but we did have a cologne stolen from my room. That was very disappointing and ruined our stay

Not clean and smells moldy , I asked for a refund since I had to stay at another hotel For the night . I waited 72 hours and no credit has been issued

Such a great place... super clean inside and outside the room. The bed is king size comes with five pillows which comfortable. Also has desk with chair and couch as well. The room has microwave and refrigerator with super cold freezer. When i checked in gentleman told me if i have any questions or concerns call the front desk. Hot breakfast from 6am to 9am. I plan to check breakfast in the room. I feel safe here and minutes away from restaurants and the mall. I will differently be back. Off the road so it quite location and easy to find with google gps.

Property room showed aging; we checked in on a hot day & AC was turned off in our room upon check-in so it was uncomfortable until we were able to activate AC temp.

Everything was good and easy access to the main roads

The non-smoking room wreaked of smoke smell. It was unbearable and we had to leave the door open and have maintenance come spray something to help. The floors were filthy, our socks were black walking around the room. The breakfast was horrible, the sausage was nearly raw .. just a terrible experience. The staff was wonferful though to try and remedy the situation.

Their customer service sucks and their regular rooms are gross . Would never stay here again .

There was a public hair on my toilet and random hairs on the pullout couch my son had to sleep on. I cannot believe this place can charge over $200. When I called to asked for bedding the lady was rude and didn’t bring a blanket as requested.

TV did not work, and neither did the fixed phone.

Excellent stay !!!

I come to this property quite often just to relax, hide and getaway. Many of the staff have known me for years.

The person at checkin was such a wonderful person.

I always come here and I’ve never had this type of experience before but I’ll never come back here again . I was told after the fact that they checked me in that even though I paid for a suite they were putting me in a regular room. Mind you the suite is more expensive than a regular room. Plus the regular rooms stink . They say I “supposedly” smoked in the last suite I was in so I would be charged $100 if I wanted the suite but they could’ve told me that before checking me in and they didn’t . I proceeded to ask for a refund because the prices are too different and I didn’t see how it was fair that they knew this and didn’t inform me of this before my check in . The lady with the messy dreads and green blue tips and missing front teeth the rudest of them all and her customer service was terrible. When I asked her for her name she gave me a fake name “Leila” she know she lying . She taunted me about not getting my money back and laughed thinking it was funny . They could never get my money again . She locked the front door to the office before I could even go back in to see what was going on with the room and my money .

Weekend stay.

Quiet and safe environment

Freezing but had to stand outside at a window to check in. Room smelled and the toilet didn’t flush. Carpet was disgusting!!