Overall Ratings & Reviews Comfort Inn near Frost Bank Center

Upon arrival, everything seemed fine. However, the following day I requested room service and was told they were short-staffed and unable to assist. I asked for clean towels and was only given two out of four, as they claimed they didn’t have enough available. The breakfast was also very disappointing — the coffee and juices were extremely watered down and lacked any flavor. Additionally, the back door of the hotel was always left open. The key access was not working, meaning anyone could enter without a key, which felt very unsafe. Unfortunately, I would not stay here again and definitely do not recommend this hotel.

Great professional clean service

Awesome

AC didn’t work properly. Our non smoking room smelt like cigarette smoke. It was dirty.

Pros: The room was large. Bigger than most rooms by far. However, I rented a king suite. Also, reasonably priced. Con: door looked like it had been kicked open previously. Also vending machine had a big hole in it like someone cut a hole to steal the money.

There were roaches climbing the walls and on the baled the first room they put me in then they put me in another room and I requested to speak to the manager and she said he isn't coming. Like the worst stay in my life. Do not advise

Air Unit not work correctly stayed at 44* and front door looked like someone had tried to break in to unit.

Had issues with my door keys, had to get different keys a couple of times for the same stay. Also breakfast was lacking... there was no milk available for the cereal, when they were asked for it, it was brought out by the young front desk clerk who was upset because "the other person was supposed to bring it out"; milk was hot & tasted bad like it had been left out of refrigeration for awhile.

Everything is good condition

Outside around the side is some sort of issue where its a safety hazard, especially in the dark. Large hole haphazardly covered with a couple pavers and a 2x12. VERY DANGEROUS. Otherwise, great staff... extremely spacious and clean rooms, comfortable beds, and quiet environment. Large double windows gave it such a welcoming feel. Clean interior, well stocked, but definitely average breakfast. Great stay. Just need a contractor to deal with outside before they have a guest seriously hurt.

the inside pool was what made us choose the hotel and my kids enjoyed there self so its 5 stars to me

There were cockroaches, young ones. And we’re not wimps, we’re from Florida where palmettos live. Sheets had hair, we were all equally grossed out but service was great.

I loved the front desk lady Esther. She helped me so much to change my room type and didn’t want to end her shift until I got checked in. Thank you so much for calling me to make sure I kept my room. I will definitely stay again.

Very quit very clean. Nice employee. Breakfast was really good. Comfortable beds very comfortable

Not bad but nothing to recommend

The comforter had previously had something orange spilled on it and was still crusty. Thankfully there were 2 beds in the room. The curtains had stains and a large hole in them with a hair tie and tape hanging from it. The bed was not comfortable and got minimal sleep both nights. The first morning was going to take my coffee to go and this was the lids. The top lid had dust caked on like theyd been there a while and the second lid had a hair on it.

Very good place to stay

When we arrived the room was very hot, we did report to front desk clerk the next morning. Tried to give the ac a chance to cool the room . The second night it was cooling but still not comfortable. The 3rd night we were moved to a different room due to AC at all.

The room was Dirty and musty

There were stains on the bedding and shower curtain. Breakfast was not good and we had to wait 20 minutes to get eggs and sausage, it was all gone when we arrived. I wouldn’t recommend it. There’s better hotels in the same area.