Overall Ratings & Reviews Grand Mercure Puka Park Resort

Great accomodation beautiful location walkable to beach.

great staff, really helpful, have great map of activites and locations. even have shovels if youre going to hot water beach

Jungle like walkways to rooms, lots of privacy. Heated tile floors, hot tub and pool area. Had dinner and breakfast buffet. So lovely, sad to leave

Hotel en montagne offrant un décor tropical magique. Piscine et bain de cèdre chauffé. Restaurant sur place de qualité. Emplacement très tranquille nécessitant transport pour toute sortie Le site est en forte pente et convient peu aux personnes à mobilité réduite.

Very nicely outfitted rooms. Great showers and amenities on site. Nice restaurant. Breakfast buffet.

Great stay in a stunning location. Loved waking up amongst the trees, so peaceful and quiet. Would highly recommend the location

Beautiful resort set high in the treetops overlooking the mountains and river. Grrat location to enjoy sunset cocktails on the deck of the restaurant.

Beautiful bungalo in the trees. Our heated floor in the bathroom didnt work but otherwise beautiful.

Excellent

Far too many stairs

Very good hotel with nice view and good restarant. One exception. Do not expect pricacy, when you are on the toilet. There is np decent doors between the bathroom and the sleeping room.

This resort is very unique…it’s like staying in a treehouse! Very comfortable and quiet. Pool is great! They even have free laundry, which was most appreciated. Make sure that you can walk stairs and hills if you want to stay here. We would come back in a heartbeat!

A room the trees was a new experience for us. It was quiet and quaint. We highly recommend this resort.

Very hilly, parking is a bit of a hike from your room. Gorgeous property, feels like you’re in a rainforest. Excellent buffet breakfast (although essentially identical both days). Free loan of shovels for hot water beach.

Nice property, but be prepared for a good hike to your accommodations

The visit was a real mixed bag. Good - Room comfort overall is good. Most of the staff are friendly/trying their best. The location in the forest is great, nice to have a gym and pool etc. It could be romantic, but is a little bit of a walk to the beach/up a steep hill. Bad - The property and grounds need a lot of maintenance. Some of the access is very steep. Dinner was ok, breakfast is poor/disorganised. Overall it doesn't feel very 4* service. The staff do try, but either the place is under funded or not well managed.

The room was really lovely and spacious. Big comfy bed, very nice bathroom with heated floor, great balcony, big fridge and they even had plates/bowls/cutlery. The outdoor pool was nice and had a sauna and a hot tub (although the hot tub wasn't very warm). Good little gym, great tennis court and free mountain bikes! They also had free laundry which was amazing. The breakfast was ok, fairly standard buffet with fresh and tinned fruit, yogurts, cereals, sliced bread, pastries, cheese, meat and some hot food in heated trays (scrambled eggs, sausages, bacon, baked beans). We didn't eat any other meals there as found some better looking restaurants nearby. The staff were very friendly and helpful.

Felt very safe and cared for

I feel like this place was pretty special a few years ago. The resort is built on the side of a huge hill, and, i'm guessing, used to be serviced by staff that would run you up in a golf cart, etc. - They seem understaffed, now, and you're kinda on your own for everything. If you're a hiker, and under 30, this might work for you. Otherwise, get ready to climb. - I'm not exaggerating. The cottage itself was cute, and nestled in the ferns, but, everything seems a little worn and dated.

The grounds of the property are beautiful and we enjoyed using the amenities like the tennis court, pool and hot tub. It was also very nice that they would lend items like shovels for use at hot water beach free of charge. I enjoyed the stay.