Hilton Garden Inn-Springfield, MA

Explore Hilton Garden Inn-Springfield, MA
8.4
Very Good
From 983 reviews
Cleanliness

9.0

Room Comfort

8.6

Location

8.8

Service and Facilites

8.8

Traveler Reviews Hilton Garden Inn-Springfield, MA

Number of reviews per page
20
40
Top reviews
Kevin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel met our needs and the staff was nice, it was close to the lacrosse event we were at. We were disappointed that the trail along the river was run down and dirty.
Julie
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall a fine stay for a short layover, friendly staff, easy check in. However, the cleaning in the bathroom was lacking…there was hair and some kind of red sauce on the hand soap dispenser in the bathroom and a big hairball near the trash in the bathroom. There was also some sticky leftover stuff in the refrigerator. Please improve your cleaning practices. Thank you.
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Kimberly
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

My stay was wonderful and I will definitely stay again! From Sarah at the front desk going above & beyond helping to find a room that had not had pets for a while (do to my son’s allergies) to the friendliness of every front desk/wait staff/management I interacted with, everything was awesome! I have OCD and the room was so clean I did not feel the need to Clorox wipe everything. If not having free/affordable breakfast is a problem for you, they have sit down and order breakfast at very reasonable prices and great service. The area in general is not the safest but I felt perfectly safe while at the hotel. Thank you to all who made our stay wonderful! Shout out to UNO restaurant next door for great priced lunch deals and delicious food and great service as well!
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Verified traveler
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The stay was Great!
Tracey
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean and easily accessible
Markus
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

.
Agustina
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very clean very helpful my mom loves it
Natasha
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I had a decent time during my stay.
Gisele
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything, specially we can enjoyed the pool and know my dog is save and waiting for me at my room
Daniel
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very good customer service
Alexis
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Love the pool.
Juan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great stay at this very central location property!! Breakfast was Great the 2 days that we stayed. 😀
Tanasia
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean and close to six flags
Edward
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

In the same area as a few restaurants and the Basketball Hall of Fame. Walking distance to the Casino and other restaurants in the area. Also right next to the highway.
Amber
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful Hotel, friendly staff!
Dehlesyah
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Excellent stay! Will return again, my husband went on 4th of July as a mini honeymoon. The room was clean, check-in/out was quick & easy. They have a great restaurant with tasty food right on site.
Adam
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

This Hilton Garden is one of the best on the East Coast. Too bad I had cash taken from inside my luggage during the stay. Nothing could be proven, one word against another. Management did a “thorough” investigation in 24 hours and told me to go pound salt. It is really a shame that after nearly 10 years of visiting this hotel annually the business relationship will end on a sour note.
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Marcus
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great
Ali
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good
Ali
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was clean and nice. We had a good time.
Number of reviews per page
20
40