Overall Ratings & Reviews Candlewood Suites NEWPORT NEWS/YORKTOWN by IHG

Staff were very helpful!

I have a gluten intolerance and the staff had idea what was safe for me or not for breakfast belong the obvious like fruit, bacon and yogurt.

Not a bad room but the following needs your attention: room was not cleaned very well. Toilet paper dispenser loose and paper falling off. Shower drain is very very slow draining.

Nice, clean, comfortable place. The shower left something to be desired, but it was such a minor thing. I'd go back.

There were restaurants and shops near by. Very convenient.

Everything they also have dove soap not other cheat soap I like it I will share. This place with family

Roaches roaches roaches in two different rooms assigned on the third floor 312 and first floor 102. And not just one roach but several with one having babies on its back! Disgusted me so much I just left and stayed at the Hampton Inn which was much cleaner. Not booking anymore hotels that have kitchenette’s because they do not clean them enough to eliminate roaches. Waiting on a refund requested but they will more than likely keep my money!!! Shameful!!!

Dusting is important because if left weeks on end dust will adhere to surfaces and will now need liquid cleaner.

Quiet, Clean, Courteous staff.

Very very nice room! For $150 a night I got a room with a kitchen, business desk, and couch. Fantastic room.

My room (115) was right near the front lobby and the elevator. I could everyone coming through late night, which caused me to wake up several times throughout each night. I recommend that before assigning this room, please ask if the guest is okay to be near the lobby and elevator as there is more foot traffic than other rooms. Otherwise, I enjoyed my stay. Thank you!

It was close to everything we planned on doing

The staff was very nice and understanding but the rooms itself STUNK SO BAD . I MEAN THEY SMELLED REALLY BAD . The over all stay was okay . But I wouldn’t go back simply because the rooms stick and they were really dirty . There were stains ON THE CURTAINS . Like how . Stains on the floors , you do not want to bring a black light with you okay ?

We arrived around 7 p.m., nobody was at the desk. We waited for 3-4 minutes and somebody walked behind the counter holding a bunch of laundry (looked like wet bedsheets) that she carried out of view. She came back to the counter and gave a basic version of customer service that doesn't get a complaint, but lacked a certain warm welcome that you hope for when visiting a new hotel. Sometimes it's artificial or it's phoned in. This time is was a bland mix of "I don't want to be here" but "I don't intend to get fired". It was the lowest version of adequate, but still adequate. The room smelled dank, like mold/mildew. Our noses adjusted and we would forget, until we went out and came back. It got worse every time, but we kept getting use to it. Probably should have switched rooms. The room itself, including linens, towels, kitchen, fridge, and bathroom, was pretty clean. There was somebody's smashed black sock or underwear we discovered under the corner chair when we were packing to leave. We left it there. The shower pressure was poor. Usable and disappointing. Pillow were made of a new kind of memory foam, the kind that are very puffy at first, but so flat when you lay your head down, all you have left are memories of what it's like to have had a pillow. The bed itself was super comfy, like sleeping on a dream. The hallway reeked of pot on day 1, but gone by day 2. We checked out earlier than originally planned. Checkout at 2 a.m. was A+ and that person was kind and sweet.

The hotel was nice, the staff was very friendly and helpful. The only negative comment I have. That our room smell like stale cigarettes.

The suite was very clean and bed was comfortable. Kitchen had all necessary items, would stay there again. On the pricier side, for NNews this is oddly expensive.

It was great!

It is close to I64. The site was clean, quiet, and comfortable. It's a great place to stay.

Love the space, suit is great. Clean, good shower. Only issues - Smelled very smoky in our room that was non smoking. Also, no water or ice in the hotel.

Everything was great,but you could see that the rooms are in need of a remodeling