Overall Ratings & Reviews Best Western Jacksonville Inn

The room was cheap. I booked only because of all the 10 of 10 ratings that said it was clean and safe. It was not clean and safe. The lock on our day failed and were unable to get into our room until the manager had to get some tools to pry open the lock. We were just very uncomfortable and decided not to stay.

This is a slightly above average Best Western. I rated the staff high because they were very cooperative to my request to get a cooler room and responded quickly two times to let me into my room after my card would not unlock the door. Once all the road construction is complete, it will be a convenient place to overnight.

The staff were friendly but I was very underwhelmed at the room. We brought our pet, so we selected the pet friendly room. We did not know/realize that the pet friendly rooms would not only charge us a $200 pet deposit but also that the only pet friendly rooms they offer, are smoking rooms. It stunk so bad that we had to purchase all purpose cleaner and febreeze. The air also wasn’t very strong so we had to purchase a fan and to top it off the fridge stopped working night 2 and all of our food ruined. There were cigarette burns in all the blankets, the furniture was nasty and the mattresses were pretty gross. There was also what looked like old dried blood smeared on the wall next to the bathroom door. I have no problem with a pet deposit but if you’re holding $200 for that, it should be a room that is clean and doesn’t reek of cigarette smoke. I’m very frustrated that I had to spend my own money to purchase cleaning products just to feel like it was clean enough to have my family sleep in.

We requested swrvice to slightly increase the water in the toilet tank to imrove the flushing capacity. We were told it was a water saving setting. WhileI appreciate efforts to save water the toilet still needs to be able to flush.

I always stay here, whenever I’m in town. It’s newly renovated, the owners keep the area extremely clean!

This Best Western is truly BEST!!! There’s a Walmart within 30 feet of this hotel. And literally shopping and dining in the surrounding area. The price is amazing and did I mention it’s NEWLY RENOVATED!!!

please add hash browns to the breakfast offering - it’s really helpful to those of us with gluten allergies.

safe place to stay

Horrible and rude customer service

The bathtub this hotel was excellent

Bathroom was horrible. The room smelled like roach spray

Hotel room does not look anything like pictures. Extremely outdated. There was a hole in the wall and cigarette holes in the sheets.

Newly remodeled rooms. It’s a clean and quiet property. Management is very friendly!

We stopped here on our way to Texas for vacation it was really clean and comfortable the service was great too , there was construction work going on for the roadway out front and the highway but it was very quiet there which was surprising due to all the equipment running, very glad we chose this place

Very large room with balcony overlooking pool. Breakfast of Sausage, eggs, biscuits and gravy which made my husband happy. Cereal too! Everything very clean. Easy checkin and out. Mexican restaurant next door for an easy walk. Pool was nice. Super great for the reasonable price A+++

The beds are good. The rooms were good. The hotel clerk was absent for questions. The morning breakfast was very good. Parking was good. I wasnt overly impressed. But it worked.

My room 124 had black mold in the bathroom . I had a baby that just been removed from the ventilator with me and the next day after leaving the hotel he was admitted into the hospital

Room was clean, housekeeping was great, hot breakfast was great. Totally good experience overall would stay here again 😃

The jetted tub was not worth the extra pay- i thought it was more like a hot tub. The room was clean and smelled pleasant. The bed was comfortable and the pillows were awesome. Great place to stay for the rate. Two nice restaurants within walking distance. Construction out front is a little deceiving and tricky but nothing the hotel can control- the whole town is under street construction.

Breakfast was less enjoyable than other hotels on this trip.