Overall Ratings & Reviews Courtyard by Marriott Providence Warwick

A/C units are old and noisy. Had to change rooms. The second room was better but not quite.

Nice clean quiet place to stay when passing through

Had a weird experience where I called twice to inform of red eye arrival (booked the room for 3pm but actually wasn't arriving until later in the evening, very late). Upon arrival someone had just taken a nap in one of my beds. There's more to the story but too much to write in a review. Luckily was upgraded to a different and nicer room.

I booked a king side bed with a sofa bed instead was given only a king side bed. After i got into the room immediately went to the front desk and the receptionist said expedia doesnt share that information with the hotel. I was complexed because it was a room option. She said she will get it over to me. After four hours went to dinner and seems like she forgot. When she saw me she said oh ill have it right over to you.

Expedia or whoever manages the choices of rooms needs to renew the options for this property. Staff told me King sized bed rooms don't come with a couch bed. Fortunately they gave me a portable mattress so it wasn't a problem.

Checked in with a young lady looking at her phone who appeared to be utilizing it as a mirror. She had a difficult time looking up my Bonvoy # (I’m a Lifetime Platinum Member) and never told me she gave me a handicap room. After checking in the room, I returned and questioned her and she replied “we are sold out”! Never received an apology or any other compensation…Further, I needed to stay a 3rd day, which I booked through the Bonvoy desk. To my surprise on this third day, they locked me out of my room after returning in the afternoon. While getting my keys reprogrammed I was asked for an ID by the new desk attendant. While I fumbled to get my ID, I questioned her “really?” while displaying the two cards and giving her my room # she snappingly stated “did I check you in?”…I assume, her meaning was if I had checked you in you wouldn’t have to show ID. She reprogrammed the cards without me displaying my ID….Imagine that!

It was mediocre. The room was old and dark. Toilet was REALLY low to the ground. Just kind of dingy overall.

The front desk staff not friendly, bothered to do check-in. Bedding was full of stains and shower did not drain well.

Just seemed a bit run down not at all what I would expect from a courtyard mariot

The staff was extremely good and the service was excellent as well.

We were given a room next to the elevator or electric room. It was very noisy and we felt the room trembling.

Very serene

I only slept there. Checked in at 9:30 at night and out the door by 8 am. Close to the customer I was seeing.

Good customer service

The shower curtain liner was cut short and wet the whole floor. The bed made noises and was uncomfortable, the cleaning staff is in the hallway talking loud as they clean and you don’t have to leave early but couldn’t sleep with the cleaning people talking to each other loudly. The only good thing was the balcony but the TV didn’t work. Horrible.

The receptionist was extremely welcoming. We were accommodated right away. I have food allergies and the refrigerator and microwave was very helpful. The room was very clean and cozy.

Excellent hotel

Nice area with a nice and quite surroundings

Hotel was clean, knob on heater was broken so the room got very hot at night. Family loved the pool and hot tub and hung out with friends in the common area! Cafe was closed one night which was slightly disappointing. Overall great place to stay over the weekend!

Booked the room so the kids could use the pool only to be told at check in that it was closed