Overall Ratings & Reviews Insotel Punta Prima Resort & Spa

Amazing stay, peefect family holiday

Positives: Location (sea views, close to beach & a handful of restaurants and shops), Kids Pools (sizeable, good depth), Room (size - albeit it we were in "prestige" so cant comment on standard, nice balcony). Negatives: Service (not enough staff, staff that are there work extremely long hours and appear exhausted, reception staff are a mixed bag - some helpful, some extremely rude and beyond unhelpful), Food (2 out of 10, very limited option), Food Signage (no signs and chefs frequently couldnt tell you what the meat was!!!, very dangerous for allergies etc), Drinks (small cups, big queues, terrible cocktails, beer and wine out of vending machines apart from table service at lunch/dinner), Sunbeds (not enough, people reserve them and hotel does nothing to stop this), Restaurant Availability (they also add a surcharge to non-buffet restaurants!!!), Value For Money (have had much better holiday value for the cost). Recommendation: Not value for money. Wouldn't return. Wouldn't recommend.

Great room and pools. Terrible food

Great location, very well looked after resort and a good selection at the buffet which kept everyone happy for our 10 days there. Would definitely recommend. Only down side was the themed restaurants where service was slow and food wasn’t great. Stick to the main buffet!

Very nice, great food, very friendly and helpful staff. Highly recommend

The best way I can describe this place is a Spanish Butlins. If that’s your thing then I think you’d be happy here. Children will like it as did ours, however the tedious buffet with the all inclusive deal was very tiring very quickly. Every time you went for a meal it was like going to a massive canteen. There are some restaurants on sight but you’re only allowed to book each one once… if you can find the availability, they are underwhelming and you’d be better of popping into the little town next to the complex and visiting the local restaurants a couple of them were very nice, in particular Aire is well worth a visit or two. The staff were generally friendly, but was never obvious who was in charge and everything was very chaotic, we once asked for a manger and the reply was “oh they are off today and very busy”, “Ok so who is in charge?” “Er er er”, was the response. The rooms were very tired and in need of modernising, things like ants all over the place, old outdated decor and shower door that lets all the water run all over the floor, to name a few annoying points, but there were others. One positive was the Kids Club staff were very good and friendly, unfortunately my kids didn’t ever want to go, which I can’t blame the hotel for! Overall, I thought the cost of the stay was eye watering given how average this place, is it is NEVER 5* in a million years, and I think that is really misleading. I wouldn’t go there again.

Nice facilities however very poorly managed

Located in the quiet south east corner of the island, not far from Mahon. Large land area with many apartment blocks and communal buildings for eating, sports and entertainment. Lovely staff made us feel so welcome!

Our sixth visit and will be back again. Great for kids and adults, lots to do, easy to get to (20mins from airport). Clean, uncomplicated and easy-going, nice pools, great entertainment, three shops for papers etc within 10kin walk. Bus to Mahon goes from right outside, is €1.75, takes 20mins. Staff are friendly and work so hard to help you have a great stay Buffet restaurant different food every night, and they have great process to avoid queues, and lots of staff. Ents team are great, kids club full of choice, Aqua gym in the pool. All inclusive is generous, estrella beer, good mix of spirits. Kids clubs and sports also included. Best rooms are in yellow and red sections so that you don’t have to go up and down the hill so much. Each close by plus rock pools to explore.

We had a lovely holiday at the Punta Prima resort.The food was amazing and liked the child friendly stations.The entertainment team were very professional and we enjoyed all the different shows.Our only negatives were the bottom pools area could have been kept cleaner and glasses etc cleared at night.Also our wardrobes were damp and musky.The shower was mouldy but was cleaned when we complained.However we would love to visit this lovely resort again in the future.

It’s a ‘cowboy-job’, you can not sell what you can not delivery. IT Is NOT 5 STAR HOTEL. It is highly incontestable assumption.INCONGRUOUS. It is a exceptionally huge villa with no proper trained staff, who seemed to have any official qualifications who does work of a low standard and awful, reckless, unreliable service, offering poor low quality food, with no glamour and careless about your wellbeing. Weak, cheap, rough, jaggy. What a shame! If I could I would like to have my money back. What an unpleasant holiday experience. Shockingly unacceptable! Where you as a company and your responsibility of selling a resort 5 stars hotel for your clients and present a cheap, low-rated, disgusting self service buffet, no room service, no pool service, no available SPA service. I think is unfair and dishonest of your side as a company. It is NOT a five star hotel.OUTRAGEOUS! That is what it ATTENTION- DON’T WASTE YOUR MONEY!!! I wish I wasn’t there. It’s NOT a FIVE STAR HOTEL. It is around 1800 people trying to shade around the noisy pools, where the infrastructure offers sunbathing beds to around 800 people. (There are even sun beds into the public park, on its grass) Unbelievable! No customer service whatsoever, no bar service, untrained staff, I feel sorry for those poor local employees, really (You can see they are overloaded). Ahh there are self ice cream fridge and fizzy, tea and beer machines. Wow! Thank you very much. Oh dear oh dear! IT Is NOT even a Three Star.

Did not like that there was no delegated locked room for luggage storage. Reception staff was curt and suggested we leave cases in corner of reception.area.

Staff were very hard working, particularly the entertainment and food service

Extremely friendly and kind staff operating across a large complex. Unfortunately the weather took a turn for the worse when we were there, and the limitations of the amenities that were available, became apparent.

we hada free upgrade. the staff is really helpfull. They stayed 30 min on the phone to book us taxi for the next morning and they called us afterward to confirm.

Beds are terrible, I expect the back ache to last a few more days, but hopefully not weeks... Shower leaked a ton, and we were told it would get fixed, but it didn't happen. The rule to avoid people from reserving pool chairs is completely ignored. The beef was uneatable. Everything else was great, including the rest of the food, but specially the service and staff.

We got back yesterday and we didn't want to come home. The resort was beautiful and perfect for for me and my family.. would definitely recommend. Brilliant place for children.. it was clean and the food was excellent could not fault this place at all and would go back in a heart beat...

Large resort, one minute walk from a beautiful and busy beach. Buildings are relatively new and grounds are very neat. Drinks are standard, food disappointing even for all inclusive standards, probably it’s biggest let down. Our room was mostly clean, very dated (‘Jacob was here 2000’ very obviously scratched onto the inside one of the kitchen cupboards is a giveaway). In summary great and beautiful location, resort staff mostly indifferent to your presence (wait staff severely overworked) and food was ordinary. Very clean pools. Was a nice enough experience but we’ll look elsewhere next time.

Nice& clean close to beach,very friendly staff.,very attentive

good location, all you need just few steps to go, quite and comfortable