Excellent location.

Friendly, comfortable hotel in an excellent, central location with very good, secure bike storage.

Wonderfully quiet and comfortable hotel. Spacious room, huge bed, good pillows, exceptionally quiet despite being central. Lovely helpful staff. Superb breakfast buffet, nice bar. Secure underground parking. Well located for city centre and port. Will definitely use again if visiting Santander.

Clean room

Great toom nice and clean very good breakfast choice with helpful staff. Reception staff also very helpful with knowledge of local area and gave out local maps. Only thing was paper cups on room! I like a hot drink in room in a mug or cup xx

Very good hotel , area around very safe with lots of options for Dinner and shopping

The hotel's location is perfect and the parking on premiaes is great.

Very clean room and good facilities. Close to shopping, bars and restaurants. Would recommend.

Safe underground parking and good location

Good hotel but didn’t receive or was even acknowledged as a VIP

Clean rooms, and overall The attention if the staff is excellent The location is great!

Location is EXCELLENT, in the heart of the city with phenomenal dining options all around, walking to the Mercado La Esperanza, Centro Botin, all the jobs on Calle Lealtad, etc. Hotel is overpriced for the comfort and amenities offered. TV channels are only in Spanish, not even 1 single English channel so it's like they use an antenna to pick up local channels only and not pay for cable or satellite like most hotels in their price range offer. Paper cups for coffee that disintegrate within mins so you have to be quick to drink whatever you put it and not get a 3rd degree burn. Hotel advertises parking but it's incredibly limited, costs 22 EUR if/when available. There's a public parking at the Mercado La Esperanza which is literally 2-3mins walk and it cost 19 EUR.

Location is EXCELLENT, in the heart of the city with phenomenal dining options all around, walking to the Mercado La Esperanza, Centro Botin, all the jobs on Calle Lealtad, etc. Hotel is overpriced for the comfort and amenities offered. TV channels are only in Spanish, not even 1 single English channel so it's like they use an antenna to pick up local channels only and not pay for cable or satellite like most hotels in their price range offer. Paper cups for coffee that disintegrate within mins so you have to be quick to drink whatever you put it and not get a 3rd degree burn. Hotel advertises parking but it's incredibly limited, costs 22 EUR if/when available. There's a public parking at the Mercado La Esperanza which is literally 2-3mins walk and it cost 19 EUR.

Nice and clean hotel close to all attractions. Convenient covered parking

No enough towels, coffee, we were 3 people in the room, the refrigerator did not work well we have to throw the food. we reserved Parking, First night they did not reserved it , they were full, they did not have anyone to help with the suitcases

Nice hotel with plenty of restaurants and bars nearby. Friendly staff. Good size room.

Great location for everything. Lovely helpful staff

Great central location and wonderfully attentive staff. Despite being busy and in the heart of Santander, we heard no noise from other rooms or from outside. Would definitely stay here again if in Santander.

Like: close walk to the metro, mall and bus stop and near to the CCIB convention centre. Hotel rooms were clean, had usb charger points Dislike: a bit far from the main attractions. Neighbourhood was very quiet, felt a little bit unsafe especially at night. Suggest to return before night falls. Toilet had a perpetual sewage smell

The staff helped us finding places, calling taxis and recommending nice places to dine