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The Palace Hotel Kota Kinabalu

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Overall Ratings & Reviews The Palace Hotel Kota Kinabalu

Traveloka (234)

Other sources (326)

8.7

Very Good

From 234 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.7

Meal

8.5

Location

8.6

Service and Facilites

8.7

People often mention about The Palace Hotel Kota Kinabalu

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Distance to City Center (3)

Taste (3)

Variety (3)

Family Friendly (2)

Staff Friendliness (2)

Wifi (2)

Activity Option (2)

Check-in/out Time (2)

Ambiance (2)

Room Space (2)

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Traveler Reviews The Palace Hotel Kota Kinabalu

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Customer reviews

Jason K.

Leisure

9.1

/10

Reviewed 6 week(s) ago

Staff is friendly and accommodating. the only bad thing is staff are understaffed at the buffet breakfast area

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Accommodation's Reply

10 Feb 2026

Dear Mr Jason, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad you had a memorable stay with us. We have shared your feedback to our management for improvement. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support. Yours sincerely, The Palace Hotel Management

Verified Traveler

Business

8.4

/10

Reviewed 19 week(s) ago

This is my third time staying here, and it had been pleasant as always. Their staffs are all well trained in a true Sabahan hospitality. My only disappointment was with the breakfast spread. Would have been nice to see better options and taste, especially with the noddles, fried rice and vegetables. Rooms were spacious and comfortable as always.

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Accommodation's Reply

03 Nov 2025

Dear Valued Guest. Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We have taken note of your feedback in regards to our breakfast spread and shared with our team. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

Verified Traveler

8.5

/10

Reviewed 20 week(s) ago

Old hotel, but clean. Old furniture, my room mirror is stuck, it's open but hard to close. Overall, it's okay to stay. The price is not too expensive. It's just a bit far from the city. But you can take e-hailing.

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Accommodation's Reply

03 Nov 2025

Dear Valued Guest. Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad that you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support.

J***n

10.0

/10

Reviewed 37 week(s) ago

Nice, I will stay vacation again and again and again.

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Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us. We are glad you had a memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support. Yours sincerely, The Palace Hotel Management

M***d

10.0

/10

Reviewed 75 week(s) ago

The best. The greatest. The best. The cheapest.

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SURYATI B. S.

9.7

/10

Reviewed 211 week(s) ago

Large hotel, comfortable, clean. Staff friendly

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Accommodation's Reply

15 Feb 2022

Dear Ms Suryati, Warmest greetings from The Palace Hotel Kota Kinabalu, Sabah! Thank you for taking the time to write us a review of your recent stay with us. Your feedback is certainly important to us and we are glad that you and your family had a relaxing and memorable stay with us. We look forward to welcoming you back anytime soon! Thank you once again for your feedback and support. Looking forward to welcome you back soon! Yours sincerely, The Palace Hotel Management

Jessel J.

8.5

/10

Reviewed 223 week(s) ago

Room looked exactly as described: Standard Twin Room (No window)-Room only. Free wifi provided. Located at basement floor.

2 people find it helpful

Roselind A. B.

9.4

/10

Reviewed 292 week(s) ago

Come back for anniversary with my family.. most pleasant palace, strategical and nice view

1 people find it helpful

Roselind A. B.

Family

10.0

/10

Reviewed 310 week(s) ago

My family and I had the most pleasant stay here. We would like to come again for another vacation this year.. highly recommended to everyone.. friendly staff especially counter courtesy and security

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Norafizah

Business

8.5

/10

Reviewed 312 week(s) ago

Im very satisfied with this hotel

1 people find it helpful

PATRICIA S. M.

9.6

/10

Reviewed 313 week(s) ago

Best of all. The air conditioner is not very good.

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JEREMIAS D. B. P.

Backpacking

10.0

/10

Reviewed 313 week(s) ago

Ideal hotel, I will always stay at this hotel

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Flora S.

Business

9.7

/10

Reviewed 314 week(s) ago

comfy,super clean..highly recommended

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Badariah B. D.

9.4

/10

Reviewed 319 week(s) ago

They upgraded my room to superior. 😍. The room was spacious and comfortable. The breakfast was beyond my expectation. Definitely gonna stat here again. ⭐⭐⭐⭐

1 people find it helpful

JOVETTA E.

Business

10.0

/10

Reviewed 320 week(s) ago

Very good service, staff very friendly, fast action, clean, beautiful.

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ANDREAS A. J.

Business

8.5

/10

Reviewed 321 week(s) ago

My actual booking was a room with no window. Surprisingly, they assigned a room with window for me. Wow. How generous. Breakfast ? Awesome. Perhaps you could add some Danish pastry next time?

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Andi M. A. M.

Family

10.0

/10

Reviewed 322 week(s) ago

we love it! exclusive location. free parking. swimming pools and friendly staff

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Andi M. A. M.

Business

9.7

/10

Reviewed 325 week(s) ago

We always love to stay here. Feeling safe and children friendly! Free parking as well!

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larisa

Business

8.5

/10

Reviewed 337 week(s) ago

Quite satisfactory with a room that is spacious enough for two at an affordable price, it's just coffee, creamer and others are not refilled even though we stayed 3 days 2 nights. But it is quite replaced with a very delicious breakfast dish and full of variation dishes. Pool and gym facilities are also great. Recommended anyway.

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1 people find it helpful

Wilson A.

Business

6.6

/10

Reviewed 340 week(s) ago

Approximately 1 - 2 A.M DBKK was collecting garbage and it was so noisy that I can hear the lorry's engine from the outside. Need to improve room sound proofing especially on the window's room itself, sound from the outside was so loud that I can hear the tour bus engine that was doing drop and pick up passengers infront of the hotel lobby from the room.

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Traveloka Vietnam Co., Ltd. Enterprise Reg.: 0313581779 issued on 18 December 2015 | An Phu Building, 117-119 Ly Chinh Thang, Xuan Hoa Ward, HCMC | Legal Representative: Le Minh Tu | Email: cs@traveloka.com | Tel: +84 28 3861 4699