Overall Ratings & Reviews Hidden Beach Resort Au Naturel Adults Only, Catamarán, Cenote, All & More Inclusive

Everything was great

Service was top-notch. Food was good. Cenote tour was wonderful. Only downfall was there was absolutely no hot water pressure. I would go back in the future if that were fixed.

We liked the property a lot. Room, staff and food were amazing, We went in with higher expectations as to what kind of crowd would be there. Primarily a senior dominated resort. If you want a nice quiet experience this is probably your place.

This was our 42nd anniversary, and we could not have spent it in a better way. Great food, good drinks and good entertainment plus the most relaxing place to be. From check in to check out we were amazed. We were there for the third time and only the cost keeps it from being more frequent

Great

The resort was just as it was presented. Excellent experience, no surprises. Will definitely go back!

A welcoming place for a Nakation. The staff is incredible. The $175 VIP per room credit was just a series of $10 and $20 discounts for various services such as spa treatments.

It is the staff that makes this place so special. Of course, being nude is a highlight as well. The facilities are tired and need to be upgraded. It is not a 5 star hotel. The rooms lack in almost every aspect. They are small, 2nd floor for the most part have no balconies, the furniture is worn, and some of the tiles have been replaced, don't match, and have chipped on the adjoining pieces. The beach is almost non-existent so it is Hidden. I'd still return and I love it but some things need to change.

The peacefulness

Very private and cozy.

We enjoyed having the option of using the sister properties. We actually spent more time there as they had plenty of activities. Staff was super friendly and extremely helpful. Food was great and our room was wonderful. You can fly into Tulum or Cancun airport. If you do, make your own reservations for shuttle service as their taxi prices were much higher than what we actually paid to get to the hotel. They do offer free shuttle service to Cancun airport but not Tulum airport.

It was a nice, relaxing experience. I do wish single ladies could stay at the resort. I can only go back as a couple or with a friend which is disappointing.

Wonderful!

Our stay at HBR was not good. The guests were great as were the wait/cook staff, but that is about all. The management/owners were a nightmare. The food was not good. We had 1 good meal in 7 days. We arrived with some minor ailments only to find that the OTC meds we needed from the giftshop would cost a ridiculous amount. We negotiated a membership and shared a hand-shake with the salesman only to have the deal cancelled by management. This ended up being good as we discovered we had the best deal in the house and it was from Orbitz. We spent 2.5 hrs on this deal. I had a minor injury at the pool and was told I had a broken finger by a “lifeguard” who did not speak English, and needed to go to the hospital. When I refused I was bombarded with legal forms, and they refused to give me a half-used roll tape so I could wrap my finger. Needless to say, we won’t be going back.

Todo el personal muy atento la comida exelente bebidas el resort ♥️ todo exelente lo recomiendo

Fabulous.

We just spend a 4 night trip to the hotel, it was way much better than we expect! The staff is amazing! The room too, we met really nice people and want to come back right away! Everything was just perfect, our new happy place. Esperanza and Angel were so amazing. Only thing to improve is maybe the food, for us was like 7/10, just ate at hotel ( never went to El Dorado ) See you soon for sure and thank you very much!

Very relaxing, casual environment. For "newbies" to an au natural resort, it was mild and comfortable. Lovely pool area; awesome oceanfront covered beach beds; ambient music was soft and relaxing; the entire staff was awesome; bed in room was super comfortable; A/C in room kept us cool. Only negatives were the slow plumbing, an unremarkable fitness center, and in reality - no real place to get into the ocean.

All of the staff was amazing... kind, helpful, professional, and always going the extra mile. The property in all areas was extremely clean and the food and drinks were amazing. Well above par with other resorts. I would have given it 5 stars if it weren't for: There was a "Takeover" event by, I believe, a swinger group and they were cliquee and not really the including kind. They left halfway through our stay and glad they did. Real naturalist came and it was a great time after that. Find out when the castaways will be there and don't go! *Property maintenance: -The toilets had a lot of problems flushing and with water pressure. -The smaller windows in the room were almost falling out of the walls when opened. -It rained extremely hard one night and water was pouring in through the large windows. It took 7 very large beach towels to clean it up and they were saturated. Maintenance guy came and basically said "nothing to do about it, sorry" and left. -While I walking through the property by the pool that was over it's edge from the rain, I got a jolt of electricity from a nearby light pole. *Communication: Events and activity communication was very lacking. The app was not updated to reflect the correct events happening throughout the days and nights. We would like to have gotten an itinerary of events and themes occurring during our stay when we checked in. Most of the happenings we found out from other guests. Despite the issues it was still an amazing experience.

El personal es de lo mejor ya que dan el 100. En cuanto a cosas a mejorar son las instalaciones ya que parece que ocupan muchísimo mantenimiento así como los camas y los cuartos están muy desgastados. Por lo demás nos encanta ir aunque Creo que sus precios ya están por los cielos por lo que se vuelve cada vez más difícil volver.