The receptionists were nice and responsive.

Had to explain 3 times the need for a room Close to elevator for spouse medical condition! Undergoing renovation. No lights by couch. Smelly heat. Unsafe bathroom lacking grab bars, very low toilet. Poor lightning and no fan.

When we arrived the hotel's "system was down". They could not provide keys and had to take copies of our ID and credit card to be able to do so. Someone had to take us to our room to let us in. The wifi was down for at least 24 hours, if not longer. The entire staff was kind, polite and very attentive. It was not their fault that the system was down, and they dealt with it as best they could.

The system was down at check-in. We couldn't get room keys. There's no phone/internet service. We were only here for 1 night. It's now almost time to check-out and the system is still down/we have yet to receive keys. While we understand that things happen, we were made to think this was a temporary issue.

Convenient to Cleveland Clinc. Breakfast was great but weak coffee even the Bold.

Property needs updating. Floor in room was tiled, personally I don’t like that.

No complaints

Clean

I go twice a year to Weston and i stay here, i never have a problem but this time de matress on the sofa bed wasn't very clean, it had stain, After Covid they dont have someone to help you make the sofa bed or help with any air conditionar anymore because they have only one staff memeber at night that is in the reception area. You need to have and emergency staff to help you with these or any problems.

Bathroom could be a little cleaner and need some updateing. The property was fine the kids loved the pool.

Stay was great. Front desk are very pleasant. Breakfast is a nice touch. Spacious room. Very close to Cleveland Clinic.

Great staff, good breakfast and convenient location!

Excelente ubicacion servicio

The front desk employee varies, some are good, some are below average

Price changes without knowledge

We stayed here because it was close to Cleveland Clinic Hospital. The room was nice, clean, and had a comfortable bed

Very good experience for not just me but for. The rest of our soccer team that stood there dying our tournament

It felt safe

Great location, great staff

The place was nice, unfortunately one of the staff members were rude and passive aggressive. Town online page said that quiet time was 11. and the pool closed at 10. But was told that we had to be inside at 9:40. Besides that hotel is clean rooms are nice.