Overall Ratings & Reviews Hilton Garden Inn Indianapolis/Carmel

Great stay with good location.

Good place to stay. Too bad it's under going renovations.

Room closet no space for longer items to hang light out in bathroom no step up for shower water goes to floor property clean staff friendly

The room was nice, but I didn’t appreciate the construction in the next room. It was loud when I was trying to rest and watch tv.

Great ammenities inside!

Very clean..close to everything. Staff was a bit rude. Despite construction it was still smazy

The cleaning supplies smelled like cheap cologne. Me room reeked! I can’t even imagine what kind of chemicals are in that fragrance- it was so offensive

The hotel is currently remodeling with 2 floors unusable. No mention was made of this on the website. When I arrived they only had 1 of the 2 rooms we reserved. They found us a 2nd room but it was right by the construction and was noisy until 5 PM. When we checked out they tried to charge me for the second room even after showing them the receipt from the original request showing I had already paid for 2 rooms.

Property was under construction and we were not made aware. Only 4th floor open to guests. Placed right by the elevator and was to much money for what was going on at the time. We get renovations are needed but we definitely overpaid. Disappointed

We booked a 2-queen room almost 3 months in advance, but was given a 2-full room. At least the manager called and offered a discount on our stay. Coffee maker did not work and had to be swapped out. Then, the next day, they shut down the water to the whole property for ca. 3 hours. No working bathrooms anywhere! No sincere effort to reach us (we were out when this started but got no calls/texts on our phones -- found out when we came back to the room) and no apology. The hotel should not have had guests with such an extensive construction going on.

Upon check-in lady at the desk was on her phone and hardly greeted me. Booked two rooms together, cost the same but in the end one bill was more than the other. Somehow, someone charged stuff from their store to my room but no one in my family purchased. Had to call the desk the next day, even though it was refunded back to me, it still was upsetting that someone can charge to your room without you knowing it. They should ask for an ID and not just name n room number.

Stay here often for business travel, and the staff is always very kind and friendly. Property is always clean, location is great for area dining/shopping and the rooms are always comfortable.

I am pretty sure that I selected a room with a tub but we were assigned a wheelchair assessable shower.

Nice stay

Almost perfect! The beds were just ok. Mattresses were hard and the pillows very squishy

The staff was amazing! If I had more reasons to go to this area I would stay here. Very happy with our stay here!

Exceptionally clean and felt very safe at this location. Would stay again and highly recommend.

Na

Clean and good staff

Don’t spend money on the breakfast