The bedding was not changed on the last day, when our employee took the duvet cover off for the service staff to change, the duvet itself was covered in old unine stains! VERY disappointed as we regularly look to book rooms at your hotel for business.

Room in pretty good condition with comfortable beds. The public areas are quite run down though. Evidence of may damp / water leak issues. The. Plaster around the window in the dining room literally fell off in front of us. Same issues upstairs in the bar. The issue seems to be blocked gutters so very easy to solve but looks like no one has tried. The staff were all friendly enough, food varied between average and good but always edible. This place could be a gold mine with Harry Potter world just around the corner. Just a bit of effort could transform this hotel into something really special.

It was very clean & tidy. Staff was very friendly and helped me with any questions.

room was very small and unclean with the door peeling , made a dinner reservation and when going to the restaurant nobody knew anything about it and looked at us if we were crazy , pool smelt. staff were ignorant. hotel looks amazing from the outside shame it is not to the same standard inside.

Excellent staff, and good quality location - ideal for Warner Brothers for a quieter stay!

it was well presented, had lovely pumpkin competition at front desk.

The hotel on arrival looks wonderful, very pretty Manor House. We also had the luck of receiving a free complementary upgrade to a room in the Manor House. The room was very nice, modern, Updated technology and great decor. The shower was a little grubby and could do with a deeper clear around the shower door but other than that we were happy with the room. We had breakfast included within our stay, this is the downfall to our trip. We arrived in the breakfast area which was quite small and overcrowded. The staff were stood chatting while we waited for instruction, there was also multiple dirty tables. We were pointed in the direction of a small table tucked in the corner with very limited space. We then helped ourselves to a buffet style breakfast. Unfortunately the sausages were undercooked and pink in the middle, both mine and my partners. We raised this with staff, who weren’t appropriately trained as panicked and didnt know what to do (leaving the tray of potentially uncooked sausages out) the manager then inspected the sausages and took one into the kitchen (still leaving the sausages out) they then proceeded to let someone plate up some sausages before taking the tray away into the kitchen and informing us that they were re-cooking the sausages and apologised. I then raised that they had allowed someone to take some from the dish knowing they were not satisfactory, to which they said the person would be fine. This was a disappointing end to our stay unfortunately.

Very friendly and helpful staff, with a lovely location.

Don’t be fooled by the glamorous photos of the main house unless you are at an event you will not see any of it. The hotel annexe smells like a frat party left there jock straps behind a radiator and the room was filthy. Dirty big cobweb above the bed, make up still on the shower and the bathroom floor and work top were filthy. Decided to opt for the nachos with chilli, £3 extra for a teaspoon worth of chilli, I think not complained and got at least another 2 teaspoons worth, was cold and lacking any flavour. Asked the waitress if they got the tips and she laughed said no, hate that shows pure greed! Buffet breakfast was cold but choice was okay. Pool was severely overly chlorinated to the point it stung my eyes. Only positive point was it was a 10min drive from Warner Brothers studio, tired and lacking atmosphere. Place is geared to events and not for hotel guests, save yourself the grief and go somewhere else.

Breakkie was very good. The short haired blonde with glasses (sorry, don’t know her name) who worked in the dining area was just a delight. All staff were friendly and accommodating. That’s all I ask for in staying at a hotel.

Great place, lovely room, fair price. Good stay. Thank you.

Typical English breakfast with a few other options. It's about 25 mins walk to the WB studio tour, which is why I stayed originally the first time...but I've been back since because I love the venue. Staff were amazing....I've stayed here a few times and they've always looked after me. I'd give ten stars if I could.

Nice hotel but wouldn't say it was worth the price we paid for it. The "Suite" was tiny (The Gladstone). Just slightly bigger than a double bed for the main room, and then some steps up to a wardrobe/ dresser, and then a bathroom. Bed was super comfy and the pool was ok. Bar had the main lights on so not much atmosphere. Overall it was ok but wouldn't rush to come back unless there was a big discount on

Nice classic property

Lovely little hotel. Unfortunately the pool wasn't open whenever I was hoping to use the facilities, otherwise very happy. Yes, there are a few small thing that weren't great: - the 'array of teas and coffee' was a bit of a stretch (2xEnglish breakfast tea, 2 x sachet of Nescafe and 2 x sachet of de-caf Nescafe coffee) - bathroom door had warped at the bottom due to shower water escaping - fixtures a bit wobbly in the bathroom but otherwise, the place was great - quiet and clean and everything I needed for my stay. The offer of a free drink if you didn't request a clean in your room was very much appreciated more milk and types of tea/coffee would have been lovely -

I enjoyed my stay

Superior twin was NOT superior. Small cramped room, dark, no telephone, dark in corner where wardrobe situated (i.e. no lighting into a black wardrobe unit!) difficulty in shaving/putting on makeup in bathroom due to inadequate/badly placed lighting (couldn't use mirror in room as dark and table light dim) POOL NOT IN USE (had booked specifically as this hotel had a pool) being fobbed off daily due to 'chlorine levels' even though children swimming lessons taking place!!!! Breakfast mostly luke warm! This was a 70th birthday 'treat' whilst visiting Warner Bros. We did not 'make a fuss' due to wanting to enjoy our stay and made the best of it. Informed reception on checkout.

Lovely stay, room was spotless and comfortable.

Clean

The reception wasn’t very nice you need to have it in the Manor House where you take all your pictures showing off your hotel! Window panes missing,outside tatty needs painting properly, our bed was ok but the room was big enough but it just didn’t have the X factor it describes in the online website, we have had buisness like this and know how much everything costs, it’s all down to management