Overall Ratings & Reviews HiLight Suites Hotel

Fantastic location and comfortable beds. Hoped to use the mobile kitchen to make breakfast in the mornings, but it was never available during our 4 night stay, and communication around the issue could have been better. Aside from that issue, it was a pleasant stay!

Buen hotel, cerca de varios puntos turísticos

The property is nice. The staff is super nice and friendly the property c

Check in time on Expedia is incorrect. Correct time is 3 pm and the staff wouldn’t allow check in even 15 minutes before that time. My only complaint other than the hard bed, stay was good other than that.

Perfect

Metro station close by, walkable

It is located close to the central. The room was spacious, with a bath and shower. The staff was lovely. However, I think they never changed the towels and bed sheets in our room. The towels were precisely in the same place where we left them in our room, and the bed sheets were just tidied up.

Varsity at breakfast.

Superb

It was really easy to get to on public transport and everywhere was within a 20-30 mins walk. Lots of places to eat and the staff were really helpful when approached. The room was big and clean, with nice in room toiletries. We didn't have breakfast at the hotel, so can't comment but there are places within a short walk which we preferred as en route to places. It's between two other hotels but I'm glad I picked HiLights!

I was not expecting the room to be huge but there was big space for luggages and all our stuff. I walked to St steohens Cathedral around 15 mins. Went to belvedee same 15 mins. Walked ro christmas markets stephansplatz, rathausplatz, belvedere, everything is walkable. I walked solo to christmas markets and it was safe at night

.

Great location and customer service. Front desk is so helpful. Highly recommend.

Front desk crew very helpful and always smiling.

Overall a good hotel.

We were made to feel very welcome upon our arrival. The hotel was clean and tidy. Our room on the 3rd floor was quiet and spacious. Was glad that the windows could be opened. Liked that there was a separate bathroom with a closed door. Everything was spotlessly clean. Plenty of wardrobe space. Safety deposit box. Minor things: bath towels were a bit on the small side, no shower gel supplied only shampoo/conditioner, no iron in room, and pillows were limp (although the bed itself was comfy and it was a proper double not two singles pushed together). Location was good in as much as it took about 12 minutes to walk into the city centre, but there wasn't a lot to do in the immediate vicinity. Beethoven's statue was very near, and a few restaurants. Would definitely stay here again.

Good place

What a wonderful hotel!! We just loved it here. Our suite was huge and so comfortable. The hotel was spotless throughout. The location was great. It is within walking distance of most all of the Vienna tourist attractions. What we enjoyed here the most though was the staff. All of the desk staff just went above and beyond to make us feel welcome and help us out. We can’t say enough excellent things about them. The only negative about our stay here was the breakfast. It was 24 euro per person and it just wasn’t worth it. There was a decent selection of food to choose from, but the food was just ok quality. The juice one morning was so chemical tasting that we couldn’t drink it. And I question their food handling. The sterno went out under the sausages, and my sausage was really cold. When I alerted the buffet staff, they just relit the sterno and never adequately heated the meat. That’s a big no no. Overall I would recommend this hotel in a heartbeat, I would just avoid the breakfast buffet at all costs.

It was a great overall experience, huge room, well-equipped and most of the staff was very friendly and helpful. Close to everything.

Good place to stay at reasonable price