Overall Ratings & Reviews Hotel Nassim

Everything about this gotel is excellent...location, cleanliness, service...will surely go back ...

Good location in Gueliz. Peaceful, attractive terrace. Terrible WiFi service.

Location is good. Near in the shopping Center, 30 mins walk to Medina, 30 mins walk to Jardin Majorelle. Lots of retaurant nearby. Our room is clean but sometime you can smell the cigarette from the other room.

The property is a proper catfish. The room is nothing like what is on the website. We booked a double with a king size bed and premium bedding in a non smoking room. When we got in we had 2 single beds, that had the worst pillows I ever seen and a single thin white sheet. We needed to pull the blankets out of the cupboard which weren’t nice like a proper douve would have been. The beds were very hard and the room was quite small and also had an ash tray on the little side table. Whilst the hotel looked clean the elevator is ridiculously small and the door doesn’t close properly. We weren’t offered breakfast as an option. The man that works on the night shift is so rude. He made me feel so uncomfortable. They day staff and the tall man who works on the door during the day were nice. My friend stayed a 2 minute walk up the road. She paid £20 less per night and had an amazing hotel with a great room and that included breakfast. I wouldn’t stay here ever again.

Old room, shower wasn’t the best but bed was comfy. Reception/entry wasn’t the best greeting ever. Not exactly helpful with questions etc.

The wifi was spotty in the room that I stayed in. In other rooms it was non-existant. I had to request to be moved to a room with wifi, and even then it only worked 20% of the time.

The hotel need badly a restoration, pictures arr overrated. I booked a room with king size bed but instead I’ve gotten a 2 beds “camouflage” 😂. The whole hotel smells Cigarette 🚬 😳

his hotel is not worth trying. I try to be objective in my review, even though we have been treated so bad while staying. The booking was done through hotels.com . Booked for me, my wife and my 7 year daughter. When arrived, the receptionist says that we should pay for extra bed for our daughter (20 EUR per night, 4 nights : 80 EUR). Completely surprised, because when I made my booking for a single room with king size bed specifying that we are three inclusive my 7 year girl, no indication that I should pay 80 EUR extra. Anyway, the hotel kept saying if we need an extra bed, it cost 20 EUR pr night. We chose not having the extra bed, however. Our daughter could sleep with us, the bed we had was ok and king size anyway.The day after, when we came back, the cleaning staff had realized that the airCond at the room was out of order, and they wanted to move us to another room. Well, we said ok, don't have any choice so we had to. The room we got did not have the king size bed while having 2 single bed separated and 1 small (very poor quality) bed for our girl. We were not happy that our big double king size bed had been change but we said, what the hell, this hotel is not worth to start another discussion with, because the receptionist (a female) was horrible and I really wanted to avoid talking to her. Next day when we come back after having lunch, we see that they have removed the little bed. Horrible and unacceptable. I Demanded the first room. we moved again to the first room

Good location and good room, but old and outdated, there is no assigned free parking for the hotel despite the claim on expedia when booking, the free parking means street parking

I booked this hotel as a single person for king size bed. My husband was able to meet me so when we checked in they said I would be charges and extra $30 a day for the extra person. I look online at the same room for 2 people and the price didn't change. I showed this to the lady checking us in and she just shrugged her shoulder. I asked to speak to a manager but no one was available. We left and stayed at a different hotel. Why should I pay 80 for a 50 dollar room????

Breakfast lacked nutrition although displsyed colorfully. Safe didnt work (despite their repairing it). Staff not helpful re tourist assistance. However, the room was quiet and the bed was good.

The location of the hotel is excellent, right in the centre of Marrakech. However the WiFi was very poor. Furthermore the pool is very small for the size of the hotel and they have a ban on bringing food from outside the hotel which is absurd.

Overall a decent hotel, bit dated and wasn't the cleanest but helpful front desk.

The front dest si nice and helpful. Che changed my toom just to get a great internet thing. I liked it since it was great by the re tal car

Awful

Management doesn’t really care if you have a complaint

The hotel is in downtown Marrakech and not far from most attraction area. So close to train terminal. People working there are friendly and ready to help. Rooms are spacious with city view.

A nice hotel with friendly staff. Very good location, near shopping centre and restaurants.

Very bad WiFi. Comfortable room. Great staff. Poor location. Awful breakfast with feathers in the hard boiled eggs, burnt coffee, small selection, and no cups to drink the juice.

This hotel is a mixed bag. First off, the staff is amazing. All the concierge people, bell hops, and cleaning staff were very friendly and helpful, except for the guy in the restaurant who chased me down the street to yell at me that I had not paid for breakfast. I had thought it was included like all the other hotels I had stayed at in Marrakesh. No problem, but he yelled at me and insisted I pay him $8 for the single hard-boiled egg that I ate... The hotel is very clean and comfortable, but it is pretty far away from the tourist stuff and their WiFi is terrible! Considering I stayed in multiple different riads close to the main square, and they all had great WiFi, included free breakfast, and cost less than half of the price of Hotel Nassim, I cannot recommend staying there, and I would not return. They must fix this WiFi issue. It was consistently awful, and I was stuck there for 4 days without a decent connection. Unacceptable!