Overall Ratings & Reviews Sural Hotel - All Inclusive

Not even close to a 3 star,it may have been back in the 80s but has clearley not been maintained or upgraded. It is also a danger to the guests with broken poolside tiles and pool overflow plastic covering sticking up everywhere.The steps on the kids slides are old and cracked fiberglass,and also the water seemed to have a strange green tint to it, I guess due to the surrounding poorly maintained plants and earth washing into the system. As for the rooms they are very basic and old,the shower is made for a Hobit and if you are above 5ft 10 then you will a neck brace after as your head will touch the ceeling.The wall lights are off angle as are the soap dispencers in bathroom,anyway you wont use them as they do not bother to fill them. The lobby is the first thing you will notice that is dirty and a tired rugs greets you on entry, and the reception staff try to force a smile out.But I guess if I had to work there I would struggle to crack a smile. As you walk up the first level of stairs in lobby there is a leak and water is dripping down from main structure. Lastly there is a smell of urine in more than one area.....No internet in rooms or pool area. Dont bother

Worst experience we've ever had out of all our trips, heres a list of reasons why. 1. Extreme toilet smell in allrooms. 2.other room had a broken ac. 3.reception refused to change rooms till next day. 4. Very aggresive/rude treatment. We booked the hotel for 4 days but checked out the very next day overall the stay was horrible. Hotel.com refunded one of the rooms even though we argued about the usage of the toilet room no one stayed in. I would rather sleep in a tent than sleep in that horrible exuse for a resort!

Very helpful and friendly staff. All-inclusive was of very good quality, good value for the money. Beach is close, and the way leads through a very quite, private garden. Nice sandy beach and comfortable chairs and sunprotection available. Ammenities in the evening were fun

Heel goed hotel, diervriendelijk, schoon, lekker eten , veel variatie, leuke animatie

Kann mann nicht mekern alles perfekt