I arrived at check in time 4pm and our room wasn’t ready until 5:17 to be exact, we we given a $50 voucher for food and drinks which was nice but we were exhausted and just wanted to get to our room which we paid around $600 a night for. Outside of the pool area the grounds needed more attention as there was garbage left by disrespectful guests in the elevators which we threw away and on benches/tables etc that was literally there for our 2 day stay, it was if there was no attention to the facility outside the lobby, pool and restaurant area. As for hospitality, the phone in our room didn’t work so I went down to the lobby at 8:30 to request some fresh towels, we waited an hour and a half until I had to get up again and pretty much go get them myself by hunting down a housekeeper, the last thing is we purposely chose a room facing the pool (which was extra) room 518 only to have a giant redwood tree (beautiful) obstructing our view, I feel like we got charged for something we didn’t receive. The food was good and the pool area was very nice but overall for the little over $1300 we paid for 2 nights we feel like we didn’t get the service or quality that should have came with that price, the service and the grounds need more attention and there be no reason a persons room should not be ready upon check in when check out is 4 hours prior to the next guests checking in. Thank you for your attention to this matter. Christine

We loved our stay - the hotel pool and hot tubs were our favorite. The weekend pool party with a DJ was a fun scene. The lobby decor and games had a unique vibe. The restaurant food was good and we enjoyed eating at the pool. Our room was cute and clean, but a little tight for a family of four. Overall we enjoyed our stay and found great, affordable food options very close to the hotel.

First time staying at Hotel Paradox and was not disappointed. Everything was great. Checking-in was painless, the rooms were clean and comfortable for a family of four, and the pool was very welcoming. Highly recommend and would 100% stay again. Can not say enough good things about it.

My teenage daughter and I had a momma/daughter getaway here and it was a great spot with the pool and hot tub and walking distance to downtown for dinner out and back to school shopping.

Amazing staff, hotel, bed, walking area, location, etc.

Our time here was amazing and we absolutely can’t wait to stay again. The hotel has the mid century California vibe with all the modern amenities. Service was outstanding. We had such a good time we cancelled our dinner reservation in town to stay at the pool where we had drinks and food brought to our very comfortable lounge chairs. We would probably go for the lower level rooms by the pool with the sweet patios and amazing scent from the star jasmine for our next trip!

quick check in and great customer service

Hotel Paradox is a gem in Santa Cruz. This hotel will hopefully set the tone for hotel improvement in the area. It is beautifully appointed. Very clean and beachy vibe. The pool area is very nice and is complimented by a nice bar and restaurant. The lobby is welcoming to families and has games for kids to play. The rooms were spacious.

My stay at Hotel Paradox was disappointing at the least. I did not get the room I reserved. I was downgraded to a smaller room which was very small with a the bathroom was not accommodating at all. I checked out early the next day and now I am having trouble being reimbursed for the night that I didn't stay even though the reservation was not held and I was given an inferior room.

Ok

Great, busy, family, happy!

First time staying really like the resort vibe and close to boardwalk can’t wait to come back

Tearable I got a severe rash from the sheets

It is a beautiful hotel, noted both couples as well as families having fun. But what I really appreciated the most was the staff. Every interaction was positive, they all were helpful and friendly. The first thing as soon as I walked to get registered, I noted their smiles. They are Pet friendly too… It was a wonderful experience…

Room very clean. Bed very comfortable. Overall room size comfortable. Room door didn’t shut w/o pressure and opens to outdoors, ie, it’s a motel. Water temp could b hotter for shower.

We had a great stay at Paradox.

They have the BEST staff and made me feel very welcome in Santa Cruz!

The hotel was very nicely designed and the rooms were comfortable

Good for families anddogs

We had a great stay. We visited UCSC and this hotel was conveniently close to everything.